Collections Representative Customer Service

EA Ellen Anderson

Chicago, United States ***** 773-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Scheduling appointments

Account management

Inbound and Outbound Calling

Using multiple systems/multi-

tasking

WORK HISTORY COLLECTIONS REPRESENTATIVE 12/2017 to 11/2022 Uline Shipping Supplies Chicago, IL

Maintained high volume of calls.

Negotiated to collect balance in full.

Processed payments and contracts on accounts.

CUSTOMER SERVICE SPECIALIST 10/2007 to 11/2017

TCF National Bank Chicago, IL

Addressed customer concerns

Developed customer service improvement initiatives to decrease customer wait times.

Achieved high satisfaction ratings.

RECEPTIONIST 07/1999 to 08/2007

Phoenix Mortgage Company Chicago, IL

Confirmed appointments, communicated with clients, and updated client records.

Resolved customer problems and complaints.

Answered phone promptly and directed incoming calls to correct offices. CASHIER 05/1995 to 06/1999

Burger King IL

Welcomed customers and took orders.

Worked closely with shift manager/Team Lead

EDUCATION High School Diploma 05/1997

Wendell Phillips High School, Chicago, IL

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