OFA Level 2, Basic Security Training, Tourism & Hospitality Management

Samantha Ross

**** ****** *****, *******, **, V*P 1L2

***- ***-**** **************@*****.***

PROFESSIONAL SKILLS PROFILE

• 7 years of experience in Hospitality; including quality assurance personnel, supervisor, housekeeping, and laundry.

• 6 years experience in Mental Health work; individualized care for persons suffering with brain injuries.

• Achieved 100% attendance record at Discovery Community College.

• Proficient in Office 365; MS Word, Outlook, PowerPoint, MS Teams, Excel & Access.

• Strong ability to act as a Team Lead; Oversaw work of 20 employees preforming high quality housekeeping and laundry work.

• Strong interpersonal skills: ability to effectively communicate with employees and clients, while also listening to critical feedback regarding company operations.

• Demonstrated value problem-solving and decision-making skills; Delegating overflow laundry while supervising a crew of 20 and taking on extra room lists to finish. EDUCATION

Crisis Response & Mental Health Worker Certificate, Discovery Community College Graduated: July 2021

Relevant courses: Mental Health & Communication, Mental Health Life Span Development, Mental Health & Addictions, Mental Health Professional Growth, Professionalism & Ethics, Community Policing, Communication for Law Enforcement. Tourism & Hospitality Management, Sprott Shaw Community College. Graduated: July 2011

Relevant courses: Front Desk Procedures, Convention Management & Services, Ticketing/Saber Computer Training (Airlines), Fosse & Saber Computerized Reservations, Hospitality Sales & Marketing Management Training.

CERTIFICATES

• WCB OFA First Aid Level 2

• Basic Security Training

• Foodsafe

• Serving It Right

• WHMIS

• Provincial Violence Prevention Curriculum

WORK EXPERIENCE

Supervisor, Trainer, Quality Assurance Personnel, Laundry/Housekeeping The Marriott Fairfield Inn & Suites, Kelowna BC 2013 - 2020 Samantha Ross

• Applied strong leadership and problem-solving skills that maintained team efficiency.

• Effectively organized workflows to meet daily demands including printing out check-list boards for employees, sending D&D calls and distributing floor keys.

• Safely operated laundry equipment, ensuring capacity restrictions were maintained as well as hotel safety protocols.

• Oversaw work of 20 employees preforming high quality housekeeping and laundry work.

• Delegated tasks to team members based on their strengths.

• Adhered to professional housekeeping checklist.

At Home Caregiver

Kelowna BC 2015 - 2020

• Helped care for a middle-aged man with permanent brain damage including cooked all meals, cleaned shared areas, organized, and assisted to appointments, followed-up with health care practitioners, and coordinated day to day life. House Cleaner/Personal Assistant

Coldwell Banker Property Manager, Kelowna, BC

Jet’s PowerWashing and Household Services 2010 - 2020

• Adhered to professional house cleaning checklist.

• Waxed and polished wood floors and other woodwork.

• Disinfected bathrooms to company’s standards.

• Cleaned windows, walls, appliances, and fixtures, including whole homes for move ins and move outs.

• Accepted accountability for all assigned building keys and access cards. Insulator

BC Sprayed Insulation Ltd, Kelowna BC 2020 - 2023

• Applied and handled insulating products and equipment.

• Coordinated with teams of other tradesmen on large scale projects.

• Cultivated safety and efficiency at each work site by identifying potential hazards and promoting workplace safety to all team members.

VOLUNTEER EXPERIENCE

Donations Coordinator, U.B.A.K.A. (Urban Bulldogs Against Kid Abuse), Kelowna BC, 2019 – Present INTERESTS

Outdoors, Travel, Family & Friends, Fundraising, Playing with my Dogs, Meditating. Samantha Ross

REFRENCES

BC Sprayed Insulation

Steffanie (boss) - 250-***-****

The Marriott Fairfield Inn & Suites

Denise (supervisor) – 250-***-****

Coldwell Banker

Joy (property manager) - 250-***-****

U.B.A.K.A Canada

Mark (president) - 250-***-****

Steve (vice president) - 250-***-****

Jets PowerWashing and Household Services

Raegan Black (owner) – 250-***-****

Contact this candidate