Qa Manager Team Member

BALAJI VIJAYARAGHAVAN

******.**************@*****.*** Dublin, CA 945**-***-*** 8452 https://www.linkedin.com/in/balajivijayaraghavan/

Technology leader with an emphasis on Quality Assurance, Strategic Thinker, Operations, and team building with a penchant for customer satisfaction through product quality, technical excellence, and attention to detail. Worked in a start-up environment and large companies, managing geographically distributed QA groups by developing processes and tools that are simple yet seamlessly integrate work functions and streamline communication between individuals and teams. Provided technical leadership with hands-on experience in the domains of video broadcasting, content delivery, & networking technologies.

Key Strengths:

Solid understanding of Enterprise on-premises solutions to a cloud-based SaaS architecture.

Designed and led automation activities for cloud (GCP), enterprise, and mobile products (iOS & Android).

Expert in defining component level (UI/API) and system level end-to-end tests.

Specialized in building Software Quality Assurance Teams, Budgeting, Project Planning, and Methodologies.

Working experience in assessing and reviewing technical infrastructure, features, and product requirements.

Vast experience in tool assessment, purchase, implementation, and daily usage of various test tool suites utilized for automating Functional, Regression, Load/Stress, System, Unit, User Acceptance, and Staging testing techniques, including the Microsoft, Rational, HP/Mercury, Compuware, and Segue test suites.

Actively contributed to contract creation, SOW creation/review, and RFP process.

Highly skilled in Agile/Scrum, Kanban, and iterative processes of software development.

Exception abilities in project design and management with organizational skills to ensure success.

Professional Experience

QUMU CORPORATION – CA, USA May 2007 – Feb 2023 Sr. QE Manager August 2015 – Feb 2023

•As the global Quality lead for Enterprise Video Solutions, defined and coordinated QA strategies for multiple product lines optimizing test resources, regression cycles, and streamlined processes with development activities to reduce testing redundancy & risks leading to 45% efficiency across multiple projects.

•Develop and document resourcing road maps, budgets, and schedules, managing SLA, bringing down costs by 35%.

•Worked with executive management on product readiness, and dashboard review with up-to-date reports to all stakeholders about release progress and quality.

•Improve organization focus on efficiency and customers’ success: establish company-wide processes for product management and development coordination, and track release cycles, progress, and quality.

•Foster cooperation between teams, knowledge sharing, development and automation collaboration, and continuous quality improvement.

•Managing QA teams across US, UK & India to cover the software quality of Qumu products broadcasting, mobile, and content delivery equipment and software.

•Lead quality, release management, and technical documentation for a diverse range of products, and lab management activities within Qumu.

•Design and lead automation activities for cloud, enterprise, and mobile products using Agile methodology, allowing both component tests (UI and API level) and system-level end-to-end tests. Add innovative solutions for verifying video, communication protocols, and security features on desktop and mobile apps.

•Collaborated with R&D departments on QA roadmap to increase QA efficiency (short and efficient QA test cycle) through the transition to agile development, early involvement of test and automation in the development cycle, Increased automation coverage helped to reduce the bug counts by more than 25%.

•Enhanced and standardized software defect life cycle management process that helped reduce downtime from bug detection to resolution with an estimated gain in ~3 weeks/project.

•Implemented automation framework and automated release acceptance and regression testing, decreasing the time for regression testing from 38 hrs. to 3 hrs.

•Cross-functional team testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature test integration strategies.

QE Manager July 2009 – October 2012

•Ensure 100% test coverage across modules/platforms and review existing test cases & test plans. Develop, Design, and Deploy objective-centric Tests.

•Established the offshore QA team from the ground up: hired and trained each team member before embedding them in vertical product engineering groups as testing subject matter experts.

•Collaboratively lead and develop technical standards and best practices for QA environments.

•Successfully managed a diverse range of products from conception through implementation, Maintained the CI/CD process for Automation tests for all releases.

•Work closely with Product Management, Development, Support, Sales, and Services teams to prioritize assignments and manage risks/issues to ensure successful delivery with high quality.

Lead QE May 2007 – July 2009

•Designed, wrote, and implemented system-wide test plans and cases for automation test frame components of Qumu products.

•Lead the QE team in developing and implementing best practices, which increased the test coverage by 60%.

•Wrote, implemented, and trained peers on the master test plan, increasing testing efficiency by 35%.

•Provided technical assistance to the Support team for customers’ custom branding and feature requests and supervised the Professional Service team in the design and implementation process of customer’s custom development while increasing profitability by 15%.

Skills:

Test Automation architecture and implementation using Selenium, Cucumber (BDD), TestProject, Git, GitHub, JSON, New Relic, RestAssured, Locust, RESTAPI’s Postman, JMeter, Jenkins, Kafka, Agile project management and Product release management, Jira, Confluence, MS Project, VMWare ESX, Lab Manager, GCP Cloud Computing, Docker, Kubernetes, Java, Python, Video, Terraform, Wireshark, Fiddler, Charles Proxy, Oracle, MS SQL Server, MySQL, Linux, Tomcat, NGINX.

Education:

Bharathidasan University

Master’s in Computer Science

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