Customer Service Operator

HOANG NGUYEN

**** ***** ***** *****. **** COLLINS, COLORADO 80528

Email: **************@*****.*** • Cell: 714-***-**** OBJECTIVE

Seeking a challenging position within the HVAC industry which provides the opportunity to apply my skills and interests

CERTIFICATIONS

● EPA Universal Certified 608 & 410a

● OSHA (10hr Card)

● NATE Core

● HVAC Excellence Electrical

● HVAC Excellence Air Conditioning

KEY SKILLS

● HVAC Equipment and Controls Training

● Repair/Maintenance and Installation

● Furnaces/Package Units/Heat Pumps

● Read Schematics/Wiring Diagrams

● Cleaning Coils/Checking Leaks

● Customer Service/Sales

● Bilingual English/Vietnamese

● Ability to Troubleshoot/Diagnose

● DDC Software Computer Controls

● Building Performance/Efficiency

● Brazing/Soldering

● Refrigeration/Ice Machines Training

EDUCATION

Brownson Technical School, Anaheim, CA - Diploma: HVAC/R Technology 2021-2022 Courses included: Basic Thermodynamics, Refrigeration, Electrical, Safety, Customer Service, Residential and Light Commercial A/C and Heating, Commercial Refrigeration, Controls, Heat Pumps, Ice Makers, EPA, Direct Digital Control and Building Performance Denver High School, Denver, CO – Awarded High School Diploma 2009 PROFESSIONAL EXPERIENCE

Mr. Nguyen Lawn Care, Denver, CO 2016-2021

Owner/Operator

● Groomed and maintained yards including lawns, trees, gardens, and flower beds

● Met with clients and identified their yard maintenance needs

● Performed routine checkups on clients’ yards

● Maintained the aesthetic appeal of the clients’ gardens, yards, and outdoor areas

● Applied fertilizers and pesticides as required to maintain the yard area United States Army, Alaska/Colorado 2009-2016

Squad Leader

● Trained soldier for the readiness of deployments

● Responsible for the safety and of soldiers and equipment under my lead

● Utilized strong leadership capabilities, diligent and strong communication skills

● Well trained in defensive tactics, and equipment maintenance skills

● Performed well under pressure and intense situations

● Study of field manuals related infantry tactics and maneuvers

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