Care Technician Customer Service

Kristina Brockmiller

**** **** ******* ** *****, MI 48872 (C) 517-***-**** **************@*****.***

Demonstrates a positive, professional image when interacting with patients, staff, students and others in the clinics. Adheres to policies for attendance, appearance, punctuality, and professional performance. Assumes personal responsibility for professional growth and development. Demonstrates knowledge and respects patient, service provider, organizational confidentiality and HIPAA security procedures and protocols. Follows established HIPAA privacy procedures and protects patient rights and confidentiality.

20 years in customer service including 7 years as a DaVita Dialysis certified patient care technician.

Customer care

Lead Roll in Infection Control with DaVita

Reuse Technician

Attended Davita Academy Training for certified Preceptor

Excel at working interpersonally with others in a fast paced and high stress environment while still maintaining professionalism. Easily acclimated to diverse environments, and the ability to work alone as well a

Key skills: Motivated to achieve a high work standard highlighted by a customer first attitude, energetic work ethic, resourceful problem solving, and organizational experience.

Diploma, Webberville High School, Webberville, MI (2002)

Certification, The Nephrology Nursing Certification Commission (2009)-(2016) Certified Clinical Hemodialysis Technician. DaVita University (2014) Reuse Technician

HIGHLIGHTED ACCOMPLISHMENT

Attended Leadership Training for Facility Preceptor 2014, Selected by Regional Operations Director. Excelled in fundamentals through creativity and incite

DaVita University Training for Certified Reuse Technician 2014, Selected by facility administrator in (2013)

Career Summary

Patient Care Technician DaVita Dialysis/Novi, MI 2009-2010

Preformed general in center Dialysis care.

Trained in venipuncture.

Responsible for collecting, spinning labs specimens.

Maintains equipment and inventory of supplies.

Assist with basic equipment usage issues and troubleshooting.

Patient Care Technician DaVita Dialysis/Jacksonville, FL 2010-2012

Coordinated and organized stock rooms including ordering supplies for the facility.

Responsible for opening and closing duties.

Provided attentive patient care throughout the day.

Trained in venipuncture

Patient Care Technician DaVita Dialysis/Front Royal, VA 2012-2014

Provided attentive daily patient care. Trained in venipuncture

“Phosphate Bone Buddy” (a program/position designed to help Patients achieve the best results for their health by educating them on a daily basis.)

Coordinated weekly patient education designed to improve monthly quality health outcomes for the patients.

Advanced to Dialysis Preceptor in (2014) Attended Training in my advancement as a Reuse Technician.

Patient Care Technician DaVita Dialysis/Bluffton,SC 2014- 2016

Provided attentive daily patient care. Coordinated weekly patient education designed to improve monthly quality health outcomes for the patients.

Trained in venipuncture

Responsible for collecting, spinning labs specimens.

Maintains equipment and inventory of supplies.

Assist with basic equipment usage issues and troubleshooting.

Reuse Technician DaVita, 2013- 2016

Perform duties including Sterilizing Dialyzers, and machine operated tests to maintain the safety for the Patients.

Organized daily documentation for Patient safety.

Brookeshire inn Golf course 2017-2020

Bartender/Waitress

Provided fast friendly professional service to all customers. Confirm accuracy of all orders and accountable for cash drawer, Keno pay in and payouts.

Strong multitasking and organization skills in a fast paced environment.

Sparrow Hospital 2019-2021

Phlebotomist

Collects specimens from patients and processes specimen ( blood, urine, stool, tissues, etc.) Explain specimen collection procedures to patients and maintains required records and documentation.

Assist in maintaining work areas; cleaning equipment and restocking supplies.Trains newly hired laboratory staff and students as required in specimen collection and processing.Organizational skills to prioritize workflow and mental ability to adapt and respond to multiple priorities and demands.

References:

Jim Akers: Manager at Brookshire Inn 517-***-****

Shane Conrad: Manager at Davita 317-***-****

Shona Perkowski: Co-Worker (Davita) 203-***-****

Ruth Golden: Manager at Davita 540-***-****

Daniele Dumas: Co-worker (Davita) 353-***-****

Melissa Calkins: Manager Sparrow 517-***-****

Heather Davis: Co-worker Sparrow 517-***-****

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