Mail Processing Customer Support

Samuel E. Kerr

*** ****** ** **

Lilburn GA *****

404-***-****

*********@***.***

Professional Summary

• Performed electronic repair to component level for 27 years

• Organized workflow, streamlined processes, reduced warranty rate to less than two percent; team player, diligent in the pursuit of perfection

Areas of Expertise

• Okidata Laser and Dot Matrix • Epson Thermal and Dot Matrix

• Genicom • Data Products

• Star Dot Matrix and Thermal • Hewlett Packard Inkjet and Laser

• Lexmark Laser Matrix • Brother 3N1

Education

• Cardinal Tech 24 hrs basic, 24 hrs IPC, 48 hrs JSTD

• Diploma, Total Technical Institute

• Technician Apprenticeship Program

• Gwinnett Technical College A+ and Network+ certification Employment Summary

Envistacom, Duluth GA, Satellite Technician Nov. 2021 – Feb. 2023

(company closed Feb. 2023)

• Build and repair of STT satellites

Stratix, Peachtree Corners GA, Test Technician Sept. 2020 – Sept. 2021

• Charge and test Ingenico phones and card sleds for American and Southwest Airlines Team One Repair, Suwanee GA, Printer Repair Technician Nov. 2019 – Mar. 2020 Laid off due to lack of work. (Covid-19)

• Repair of Lexmark MS711, 614, 652, MB642, MB742 and coin hoppers. Benchmark Technologies, Alpharetta GA, Electronic Repair Technician Jan. 2017 – Nov. 2019

• Repair of Digital, Epson, Burroughs, TPG and Panini check scanners R and D Computer Service, Norcross GA, Field Engineer July 2013 – Sept. 2016

• Support, maintenance and repair of all Lexmark, Brother 3N1, and Hewlett Packard printers for DeKalb Medical Center and satellite offices

• Delivery and diagnosis of toner and image distortions LXE/Honeywell, Resource Mfg, Repair Technician, Norcross GA 2011 – 2012

• Repair of handheld wireless computers, replacement of parts, rebuild, retrofit, and loading of image for customer need. Repair of whole units MX3X, MX3H, VX3X, and HX2, replacement of hardware or software needed to completely refurbish unit, touchscreen, LCD display, CPU, housing, and cables or connector.

CompuTrend, Norcross GA, Repair Technician 2006 – 2011

• Completed printer support of Decision One Corp

• Service of printers for American Airlines, Ace Hardware, Big Lots, and Hewlett Packard

• Repair of Star and Epson thermal receipt printers

• Research parts and manufacturer data for common failures and company recalls in order to assure quality

• Decreased emergency repairs by 90%

Computer Exchange, Lawrenceville GA, Printer Technician 2004 –2005

• Repair of Hewlett Packard, Lexmark laser printers

• Diagnose to component level, order and install parts

• Perform modifications as requested by customer and advise as to correct unit for job requirements Printer Repair Depot, Doraville GA, Printer Technician 2000 – 2003

• Service of Hewlett Packard, Okidata, and Lexmark printers

• Provide customer support, field installation, set-up, and quality assurance

• Set up drivers and verify system compliance with customer software application Capital Remarketing, Duluth, GA, Computer Technician 1996 – 1999

• Repair of Dell laptop and desktop computers to component level

• Install customer-approved software programs and test for system applications

• Repair of modems, routers, and mainboards for specific hardware requirements General Electric Computer Service, Norcross GA, Associate Service Technician 1989 – 1996

• Troubleshoot and repair printers, terminals, and monitors, to include repair of PCBs, replacement of CRTs and print mechanisms.

• Received ISO training and procured repair procedures for equipment processed in my shop

• ISO representative for my team

Certifications

• CompTia A+ and Network + • Dell Desktop and Laptop

• Lexmark printers • Okidata printers

• Hewlett Packard printers • Gunther mail processing and finishing

• Phoenix soldering • PIC 610F and JSTD

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