Customer Service
Resume:
Dawn Richardson
Glendale, AZ 85302
831-***-**** *******@*****.***
Objectives
Experienced customer care professional with over 30 years of experience, searching to obtain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
Professional Experience
Elementary School Teacher
Educational Services Inc
Scottsdale, AZ 10/8/22 – Current
Advises
Test
Teach students audiences in a variety of academic subjects
Presents and reinforces learning concepts within a specified subject or subject area
Unemployed 12/21-8/22
Command Center Specialist
Language Line Solutions
Monterey, CA 1/2012 – 12/2021
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations and developed customer rapport
Maintained a record-keeping procedure without error
Maintained, and scheduled interpreter staff time off through a language designated calendar
Diplomatically resolved customers’ complaints on an as-needed basis
Ability to follow instructions well and make decisions with no supervision
Escalation Agent
SlingShot Connections Inc
Salinas, CA 1/2011 – 12/2011
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations and developed customer rapport
Maintained, and scheduled interpreter staff time off through a language designated calendar
Diplomatically resolved customers’ complaints on an as-needed basis
Ability to follow instructions well and make decisions with no supervision
Education
Bachelor’s in Liberal Studies California State University-Monterey Bay Fall 2018 – Spring 2020 Seaside, CA
Associates in Early Childhood Education Hartnell College 2018 Salinas, CA
Pharmacy Technician Diploma Arizona College of Allied Health Phoenix, AZ
Monterey High School 1985 Monterey, CA
Skills
Microsoft Office
Excel
Outlook
Word
Microsoft Teams
Typing (60+ wpm)
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