Joshua D. Livingston

Cell: 813-***-****

advv1k@r.postjobfree.com

Accomplishments:

•Top team performer of the month three months consecutively (Verizon)

•Top 10 performer of the quarter for the company three times in two years (Verizon)

•Maintained 100% Policy accuracy, top 25 percentile of all moderators (Cognizant)

•Safety lead responsible for training and adherence to safety standards and procedures (Exxon and OSHA)

•Subject matter expert (SME) Support and Mentoring for the center (Verizon & Cognizant)

•Coordination and set up of high-level meetings (Exxon, Verizon, & Cognizant)

Skills

* Reprographics & Laminating

* Health & Safety Advising

* Recordkeeping & Data Entry

* Creating & Using Spreadsheets

* Inventory Control

* Coordinating Conference Services

* Copier and A/V Maintenance

* Customer Service

* Law Firm Litigation Support

* Word-processing

* Audio/Video Operations

* Sample Collecting

Relevant Work Experience

Epiq/ Trenum

Tampa, FL

Facilities Manager

•Installed and programmed Xerox printers and copiers throughout the campus

•Created and facilitaded training for client

•Oversaw the maintenance and serviceing of all machines using ticketing system

Cognizant Technology Solutions 2017-2019

Tampa, FL

Social Media Content Moderator

•Used market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

•Gathered, analyzed and utilized relevant data to develop and implement opportunities to improve the overall user experience

•Enforce social media terms of use by carefully monitoring reports of abuse on the site and take appropriate steps to assure user satisfaction

•Thoroughly review the reported content within agreed timeframes and the highest standards of quality

•Identify inefficiencies in workflows and suggest and implement solutions

•Recognize trends and patterns, and escalate issues outside the company policy

Verizon Wireless 2015-2017

Tampa, FL

Customer Service Specialist/Advocate (Promoted to Advocate 10/2015)

•Effectively handled a high volume of customer service calls in a call center environment

•Utilized online tools and systems to resolve customer concerns regarding price plans, features and contract information

•Provided troubleshooting assistance for various devices for customers having technical issues

•Actively participated in group discussions and departmental meetings

•Listened and responded appropriately in customer interactions by providing empathy and building customer trust and loyalty.

• Used negotiation and problem solving skills to resolve customer concerns regarding billing and credit issues.

• Utilized troubleshooting guides and tier one troubleshooting on calls requiring device assistance.

Canon Business Process Services 2009-2014

Fairfax, VA

Formally known as OCE’ Business Services / ExxonMobil

Conference Service Representative

•Coordinated meetings and training classes in 61 conference facilities for Exxon Mobil clients worldwide.

•Received letter of commendation from the executive assistant to ExxonMobil’s President of Lubricants & Petroleum Specialties

•Maintained and operated audio & video equipment, projectors, conference phones, microphones, setup portable sound systems and operated Mackie Sound boards for over 32 high end conference rooms.

•Recorded and maintained reports on all operations for conference services across the ExxonMobil campus using Excel spreadsheets.

•Taught and mentored Canon employees on health and safety procedures

Reprographics Operator

•Copied and spiral bound books and manuals for ExxonMobil Law Office and training department

•Used Heidelberg Cutter and Wide Format Pro-sealer for large jobs

•Serviced and maintained over one hundred copiers and shredders

Shipping and Receiving Clerk

•Accepted, recorded and reconciled incoming deliveries

•Logged, tracked, performed security scans and delivered packages for 4,000 employees across the ExxonMobil campus

•Worked directly with clients to meet all mail services needs

•Taught and mentored twenty Canon employees on health and safety procedures

Canon Business Process Services 2008-2009

Herndon, VA

Formally known as OCE’ Business Services / Fannie Mae

Records Management Team Leader

•Responsible for physical records management of incoming and outgoing documents

•Worked directly with the Fannie Mae client on storing, imaging and data capture of mortgage loan files

•Supervised and delegated work to other OCE/Canon employees

Dynamec 2008 Rockville, MD

Sample Collector

•Collected and Inventoried field samples for the US Environmental Protection Agency

•Photographed sample sites

•Logged and entered data in spreadsheets using Excel

Banners Hallmark 2007

Centreville, VA

Retail Clerk & Stockroom Clerk

•Stocked Storeroom

•Verified Inventory

•Cashier

•Performed Customer Service Tasks

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