Environment Assistant Customer Service

Location:

Lafayette, CO

Salary:

$75000

Posted:

March 13, 2023

Contact this candidate

Resume:

Jesse Englund-Rohlf 703-***-****

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Expertise

■ 15 years of Management Experience in Service/Hospitality & Digital Marketing

■ Proficient in Microsoft Office & POS software

■ Team Leadership

■ Highly Competitive Attitude with a desire to continually improve Education Level

■ Developed Networking Abilities

■ Advanced Client Interaction skills with a focus on Hospitality and Client Experience

iVelocity Marketing (Denver, CO) August 2020 - June 2022 Account Manager

*Maintain Client relationships & ensure client satisfaction

*Work closely with Clients to develop new Marketing Strategies

*Interface with Media Buyer team to communicate client goals

*Ensure quality of work & statistical benchmarks are being achieved Big Red F Restaurant Group (Boulder, CO) October 2009 - November 2017, July 2018 - August 2020

Bar Manager (Centro Latin Kitchen)

*Manage operations of a high volume downtown Boulder location

*Maintain bar costs and inventory against set company budgets and goals

*Introduce new programs with respect to cocktails, promos, and training

*Provide high quality and knowledgeable bar service in a high volume environment Assistant General Manager (The Bitter Bar)

*Uphold cocktail standards

*Ensure service standards

*Handle Customer Service and Satisfaction related initiatives during shifts Skyport Hospitality (Denver, CO) November 2017 - July 2018 Assistant General Manager (Aviator’s Smokehouse)

*Implement PVC standards and follow up with employees

*Write weekly preshift

*Categorize and log invoices

*Assist with development and implementation of FOH standards Jesse Englund-Rohlf 703-***-****

*************@*****.***

Education

James Madison University (Harrisonburg, VA) August 2001 - May 2006 Graduated with a Bachelor’s Degree in Business Administration References

Aaron Robinson

Contracts Operations Manager at Google

SF Bay Area

703-***-****

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