Donald Fanning

Contact

Anchorage, Alaska

907-***-****

advuxp@r.postjobfree.com

www.linkedin.com/in/donaldfanning

Administrative Professional

Seasoned and performance-driven professional with extensive experience in business management, staff management, training, coaching, customer service, and inventory control. Proven ability to understand customer needs and manage the team to achieve optimum level of customer satisfaction. Well prepare to excel in a Business Administrative role with transferable skills in managing strategic business operations and developing brand awareness through promotions and campaigns. Excel in leading business operations, including physical safety of employees, audits processing, and labor management. Core Competencies

Business Administration Financial Operations Management Recruitment & Selection Training & Development Scheduling Employee Engagement Merchandising Inventory Control Stock Optimization Process Improvement New Business Development Product Sale & Promotion New Process Implementation Regulatory Compliance Quality Control Strategic Planning & Analysis Time Management

AWARDS

2 Merit Service Medals, 3 Accommodation Medals, 4 Achievement Metals PROFESSIONAL EXPERIENCE

Conduent, Anchorage, AK

Supervisor, Provider Enrollment October 2015 – Present

• Experienced in processing all new enrollments 100+ different provider types, using state specific guidelines and requirements for approval.

• Perform all risk-based screenings using Federal databases, (PECOs) and state systems (Lexus/Nexus) background checks.

• Performed over 5K audits on Medicaid provider files to make sure meet state and federal guidance.

• Supervise a staff of 9 individuals and distribute daily work assignments to help manage high volume and service level agreements (SLA)s for the State of Alaska.

• Support an active call center and assist providers with questions, outreach, and assistance on the online portal.

• Perform revalidation on applications based on the risk level determined by the State of Alaska.

• Communicate/report to the SOA any anomalies or provider concerns.

• Assist with testing Health Enterprise MMIS after monthly deployments and coordinate technical issues with the technical subject matter expert.

Brown Jug Liquor, Wasilla, AK

Sales Associate April 2015 – October 2015

• Optimized stock level to fulfill customer requirements without any delay achieved customer satisfaction by offering exceptional customer service.

• Successfully maximized the store sales while coordinating with store managers and relevant personnel. ENSTAR, Wasilla, AK

Training & Public Awareness Administrator April 2014 – February 2015

• Prepared comprehensive curriculum material, training reports, and compliance records with the purpose of forwarding updated information to supervisors on employees’ training status.

• Expertly contributed promotion of 811 SMS marketing products to local agencies, vendors, and public at Public Awareness Training program.

• Scheduled and organized annual First Responder training programs. USAF, Anchorage, Alaska

Superintendent Training Evaluation March 1990 – March 2014

• Held full accountability for the updating and management of curriculum and regulations for AETC operational and logistical support.

• Directed 83 armed personnel, fulfilling duties centered along 28 combat F-15E aircraft with $2.6B of worth, furthermore examined the performance efficiency of 2.7K installed equipment and 28 M61A1 gun systems for 54 load crew members.

• Chaired group training evaluation program, involving 2 squadrons, 48 global units, which positively impacted overall strength of US Air Force Department of Defense by 35K students annually. EDUCATION

Bachelor of Science in Business Administration

University of Maryland University College – Adelphi, MD Associates in Applied Science in Technology

Community College of the Air Force – Maxwell AFB

CERTIFICATION

First Aid

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