Customer Service Inbound

Gary Hamilton

******@***.*** • 918-***-**** • Owasso, OK 75055

Experienced construction planner who undertakes complex assignments, meets or exceeds project deliverable dates, and delivers superior performance. Seasoned in managing telecommunication projects from concept to delivery and closure, while ensuring the project meets budget, schedule, and stakeholder requirements. Extensive knowledge in reading, interpreting, and modifying complex blueprints and drawings while managing both business and customer needs.

PROFESSIONAL EXPERIENCE

MH Organic • Tulsa, OK • July 2019 – Current

Owner / Sr. Sales Executive

•Led business to 60% year over year sales and revenue increase.

•Developed and maintained strong business relationships with strategic customers to further market penetration.

•Created and implemented marketing campaigns based on industry trends.

•Developed and streamlined business processes which resulted in 65% reduction in time and labor costs.

•Performed testing on cloud based ERP sales and order management system.

•Ensured compliance with stated mandated reporting requirements.

•Assisted in design and construction of multi-phased production facility.

•Hired, managed, and developed employees.

•Created business plans and obtained necessary capital.

•Assisted in managing day-to-day operations as needed by managing partners.

Cox Communications • Tulsa, OK • Aug 2001 – July 2019

Construction Planner II

•Planned and designed new routes for all cable and fiber replacement initiatives for both internal and external customer projects.

•Advocated for Cox Communications requirements for large scale infrastructure and construction projects with the City of Tulsa, Oklahoma Department of Transportation, and State of Oklahoma.

•Coordinated with utility companies to ensure and map appropriate easements.

•Performed site surveys to ensure field contractor compliance with engineered drawings.

•Developed SOW, BOM, and resource hours based on project scope and ensured compliance with 10% error variance requirements.

•Planned new subdivision and business complex fiber and copper installations.

•Maintained positive relationships with contractors to ensure the project met time, budget, and quality requirements.

•Communicated project statuses with necessary internal and external stakeholders.

•Engaged cross functional business units (customer service, sales, engineering) to ensure successful project completion and customer satisfaction.

•Acted as consultant to Cox business units in other markets and assisted with large scale projects.

Cox Communications • July 1997 – Aug 2001

Customer Service and Sales Representative

•Received inbound customer service calls and ensured customer satisfaction.

•Reviewed and tailored monthly customer plans to deliver business products and services that met with customer’s requirements.

•Coordinated new installation and service technician appointments.

•Performed troubleshooting for customer cable systems

Cox Communications • Sept 1992 – July 1997

Installation Technician

•Installed and replaced complex cable systems in residential and commercial buildings.

•Deployed equipment based on customer needs and business requirements.

•Engaged with sales and engineering to ensure customer satisfaction with Cox products and services.

•Trained customers on new equipment and mitigated customer concerns.

EDUCATION

Electronics Technician

DeVry Institute of Technology • Irving, TX • 1984

High School Diploma

Broken Arrow High School • Broken Arrow, OK • 1982

Contact this candidate