Administrator
Resume:
THEMBISILE MABASO
*******@*****.***
**** ****** ******, ******** **** Resindensia 1982
PROFILE
A polite, friendly and sociable person who can coordinate the flow of paperwork around an office, and provide administrative support of the highest caliber. Thembisile can keep a cool head in busy, complex circumstances and is the kind of person who inspires others to work to their optimum. She has the kind of solid office administration experience under her belt that will allow her to make an impact from day one in any company that she joins. Her key skills include; monitoring office operations, enforcing office protocols and implementing new administrative systems. Right now she is looking for a unique role that she can make her own and would like to join a company that encourages cooperation and communication between its staff and senior managers.
EDUCATION
MANCOSA
15 JULY 2018 - CURRENT
Bcom HR Management course for 3 years The purpose of this package is to equip learners with the required knowledge and practical skills to effectively manage human resources in any organisation. These include: perception (study, research); evaluation (appraisal, measuring, selection, placing, problem identification); optimal utilisation and influencing (change, training, development, motivation, negotiation and management) of human behaviour in its interaction with the environment (physical, psychological, social, organisational) as it manifests itself in the world of work.
SOUTH AFRICAN SCHOOL OF PARALEGAL STUDIES
15 JUNE 2015 – 15 JUNE 2016
I am able to work in a legal environment. Paralegals have a sound basic knowledge of the legal principles relevant to the field in which they are working and as a result are able to work independently to perform legal tasks. Although not qualified to represent clients, Paralegals perform various important legal tasks and other administrative duties in the office. In an attorney’s practice, for example, the Paralegal relieves the workload of the attorney by performing much of the routine legal work or research.
WORK EXPERIENCE
Number Plate Centre [Help Desk Admin]
June 2006 – March 2012
Responsibilities:
- Handling incoming and outgoing phone calls.
- Providing support to clients.
- Responding to customer queries.
- Managing customers’ accounts.
- Carry out administrative duties such as filing, typing, copying, scanning etc.
- Order office supplies.
- Providing technical assistance for questions and problems.
Achievement - Above-average problem-solving abilities.
Transaction Capital Recoveries [Debtor Communication Administrator]
15 SEPTEMBER 2017–[CURRENT]
Responsibilities:
- Answer phone calls.
- Maintain contact lists.
- Process Letters, Emails, SMSes and E-Posts
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Order office supplies.
- Submit and reconcile expense reports.
- Provide information by answering questions and requests.
- Resolving Queries
- Take dictation.
- Preparing and monitoring invoices.
- Carry out administrative duties such as filing, typing, copying, scanning etc.
- Maintain computer and manual filing systems.
- Handle sensitive information in a confidential manner.
- Reply to email, telephone or face to face enquiries.
Achievement - Responded to over 80% of queries on a daily basis.
Transaction Capital Recoveries [Debt Collection Call center Agent]
05 MAY 2014– August 2015
Responsibilities:
- Inbound/Outbound Collection.
- Place arrangements of default accounts in the computer system.
- Advise and Rehabilitate Debtors.
- Identify and escalate issues & queries to supervisors.
- Updating payments on debtors accounts.
Achievement - Ability to work under pressure and tight deadlines.
Transaction Capital Recoveries [Legal Call Centre Agent]
25 AUGUST 2015–14 SEPTEMBER 2015
- Answer incoming calls and respond to customer’s emails.
- Managing and resolving customer complaints.
- Place arrangements of default accounts in the computer system.
- Identify and escalate issues & queries to supervisors.
- Provide product and service information to customers.
- Set up and maintained litigation database.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Complete call logs and reports.
Achievement - Ability to handle stressful situation appropriately.
SKILLS
Ability to analyze and interpret factual information to solve straight forward problems.
Ability to work to tight deadlines and under pressure.
Can work well individually or as part of a team.
Experienced in handling cash and taking payments from members of the public.
Explaining complex ideas clearly.
Making sure the office meeting the strictest health and safety requirements.
Typing and preparing reports.
Never being put off by interruptions.
Having a mature outlook and a keen sense of responsibility.
Strong commitment to equal opportunities.
Able to manage own workload.
Planning employee events like leaving parties.
REFERENCES
Contact Person Shirley Keet
Company Transaction Capital Recoveries
Occupation Content Editor
Contact Number 011-***-****/079-***-****
Contact Person Musa Gunyule
Company Transaction Capital Recoveries
Occupation Risk Specialist
Contact Number 078-***-****
Contact Person Karien Mayburgh
Company Number plate Centre
Occupation Business Owner
Contact Number 083-***-****
Contact this candidate