Store Associate Customer Support

Rasheeda Burr

Phone 443-***-**** Email: ********@*****.***

TECHNICAL SKILLS

Computer Repair/ Computer Hardware Troubleshooting Desktop Support

DOS Command Prompt Commands

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Very Organized, fast learner, works well with others, always willing to learn new skills WORK HISTORY

Citi Trends, Baltimore, MD.

September 2019-Current

Store associate

● Customer service

● Customer support

● Register duties

● Inventory

● Telephone customer assistance

● Quality control

● Clean up

State Farm Insurance, Baltimore, MD

Nov 2017- Apr 2018

Intern

● Confirmed patient insurance benefits and checked claim statuses.

● Made calls to customer to ensure service was high quality.

● Helped to perform administrative tasks.

● Answered and managed incoming and outgoing calls while recording accurate messages. Patterson Park Public Charter School, Baltimore MD Nov 2018- Jan 2019 Intern

● Solved technical issues

● PC installation

● Computer Reimaging

● Hardware repairs

EDUCATION & CERTIFICATION

NPower, Baltimore

July 2018-January 2019

CompTIA IT Fundamentals Certification

Owings Mills High School, Baltimore, MD

Class of 2018

References

Kwane Wyatt

443-***-****

*****.*****@******.***

Calvin Greenway

410-***-****

******.********@******.***

Jonelle Woodard

443-***-****

*******.*******@*****.***

Klinton Kinder

410-***-****

*******@*****.***

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