Retail

Bashkim Aliu

203-***-**** * Bouley Avenue

*********@*****.*** Waterbury, CT 06705

A dedicated, detail-oriented Customer Service professional. Focused on providing excellent customer relations and satisfaction. Organized and adaptable to changes in the workplace environment. Interest in product knowledge that complements consumer's lifestyle. Hard working, reliable, responsible, fast learner, highly motivated, and performance driven. Excellent interpersonal skills having dealt with a broad diversity of populations.

CORE SKILLS

Telephone Etiquette Customer Needs Assessment Communication

Quality Assurance Cashier Trainer Customer Satisfaction

Quality Control Customer Service Customer Retention EMPLOYMENT HISTORY

Shoprite Waterbury, CT 2018 to 2022

Cashier/Self Checkout/Bagger/Self-Checkout

Understand operation of cash register and follow all cash handling procedures.

Handle damaged or return-to-stock products according to company policy, with priority attention given to refrigerated, perishable, and sell by date items.

Promote for sale any current charitable promotions for customers. (1stPlace for Partners in Caring)

Process all forms of payments (i.e., cash, checks, EBT, WIC, rainchecks, coupons, vouchers, gift cards, etc) in accordance with company guidelines.

Recognize and knowledgeable about various types of products carried in store.

Clean and sanitize all work surface sand equipment in accordance with Dept. of Sanitation and Quality Assurance standards.

Greet all customers and provide them with prompt, courteous service and assistance.

Fulfilled store run duties and restoring miscellaneous products to shelves.

Manage and monitor large groups of customers through the self checkout.

Surveillance and report theft discreetly

Macy's Logistics and Operations Cheshire, CT 2016 to 2017 Identifier/Auditor

Operated handheld computers to scan merchandise

Responsible for completing official forms to manufacturer

Trained in multiple jobs: Processing, Packaging, Receiving, Shoes

Load and unload merchandise to delivery vehicles, conveyor systems, Clean-up work sites. EDUCATION

Naugatuck Valley Community College, Waterbury, CT

Completed 2 semesters in Mechanical Engineering

John F. Kennedy High School, Waterbury, CT

High School Diploma

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