Service Representative Customer
Resume:
FAAFOI VALOIA
*************@*****.*** 253-***-**** 7206 South Prospect S, Tacoma, WA 98409
Summary
-Hardworking Quality Control Inspector offering 04 years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.
-Talented US Army veteran mechanic of 08 years, who is driven to improve product quality in maintenance environments. Provider of relevant and effective component tests. Eager to help maintenance employees eliminate errors and increase successful maintenance figures.
-Results-driven Customer Service Representative, 03 years of experience examining the needs of the customers and clients’ satisfaction. Dynamic collaborator well-versed in reading and interpreting skills and specifications and monitoring the best customer service skills to offer. Familiar with serving customers in person and on the phone including online methods.
Skills
● Sampling protocols
● Production experience
● Inspection procedures
● Inspection documentation
● Quality control
● Communication
● Time management
● Excel
● Problem solving
● Organizational skills
● Reading Schematic
● Reporting and analysis
● Reporting and documentation
● Critical thinking
● Organization
● Microsoft Office
● Customer service
● Teamwork
● Powerpoint
● Writing
● Effective learning
Experience
Paragon Systems
1001 Bishop St. Honolulu, HI 96813
Quality Control Inspector
07/2017 - 12/2021
● Wrote detailed reports outlining performance, quality and defect rates.
● Inspected and repaired products to meet project expectations.
● Documented nonconformities immediately and recommended techniques for prompt resolution.
● Notified supervisors about production problems and helped identify and correct concerns.
● Documented, filed and maintained proper inspection records and quality assurance documents.
● Inspected, tested and measured materials, products and installations against specifications.
● Reviewed maintenance documents and CBTS records for completion and accuracy prior to archiving and completion.
US Army 411 Engineer Battalion, Pago
Pago, AS 96799
● Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Mechanical Engineer
09/2008 - 07/2016
● Defined functionality and operability requirements of pre-production designs to be used in manufacturing.
● Coordinated multiple engineering task assignments within projects to comply with prescribed completion dates.
● Prepared equipment operations manuals for distribution with consumer-facing products.
● Created standards, methods, processes and procedures for reviewing, evaluating and inspecting mechanical projects.
● Applied best techniques, procedures and theories to researching, analyzing and designing mechanical equipment and components.
● Inspected precision machine parts using micrometers, height gauges and optical comparators.
● Investigated component failures on military vehicles specifically humvees and lmtv.
● systems to diagnose cause and determine corrective action.
● Debugged and troubleshot production tooling and equipment.
● Designed, tested and evaluated HVAC, fire protection, security and environmental controls.
● Collaborated closely with procurement teams and suppliers on purchase and delivery of components and assemblies for parts and vehicle supplies. Education and Training
Fagaitua High School Pago Pago, AS
High School Diploma
06/1998
ASCC Pago Pago, AS
55 credits (No Degree) in Liberal Arts And General Studies Kaplan University Davenport, IA
24 credits (No Degree) in Legal Assistant
Diploma/ Certificate in Wheeled Vehicle Mechanic
US Army/ Ft Jackson, SC
May/2009
Certificate of Financial Management
San Diego College
October/ 2008
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