AZARIA ROLLINS

Philadelphia, PA *****

267-***-****

advusy@r.postjobfree.com

Skills Summary

5+years of experience in the Customer Service industry providing and accumulating excellent service skills in various positions.

Education

High School Diploma 2020

September 2017-June 2020 GPA: 3.8 Obtained High School Diploma a year early.

Experience

Dunkin’ Donuts-Philadelphia, PA

Crew Member January 2021-Current

Provide excellent customer service using skills in active listening while taking orders, communication with fellow team members to execute the order, precision in following each step in preparation of item requested, and maintaining a calm demeanor while under pressure.

Maintain a welcoming and clean presentation by performing basic janitorial duties and restocking condiment bar

Multi-tasking. Re-stocking food items while preparing orders to provide an effective teamwork experience

CVS Pharmacy-Philadelphia,PA

Cashier/Team-Member May 2020-December 2020

Successfully learned and performed the skills of separating medication while it was being processed, properly reading medication labels to locate customer’s correct prescription, and proficiently providing information regarding a customer’s prescription

De-Escalated highly stressed and escalated customers by maintaining a professional and calm demeanor and providing solutions to rectify the issue

Proficient use of a cash-register. Kept cash reports balanced by correctly receiving balances, providing the correct change, recording the correct payment type, and counting/re-assuring correct amount throughout the shift.

Misfit-New Jersey

Warehouse Associate November 2019-May 2020

Enhanced productivity, efficiency, and precision by properly reviewing an order, correctly locating and selecting item(s) requested, and carefully packaging the item(a) before transferring to the shipping department.

Maintained a sanitized and clean workspace by performing basic janitorial duties

Kept myself properly informed and up to speed on the current production speed and efficiency while communicating with teammates to maintain or enhance team productivity.

Gap-Philadelphia,PA

Retail Sales Associate June 2017-September 2019

Provided excellent customer service using interpersonal skills as customers entered the store, assisting them with questions using product knowledge, locating items throughout the store/inventory, and providing information on current sales

Maintained a welcoming and clean presentation by using organizational skills and re-stocking items.

Enhanced teamwork production by assisting customers with check-out/delivery or pick-up from other locations during overflow of sales.

Pizza House-Philadelphia,PA

Pizzeria House Associate June 2017-September 2019

Provided excellent customer service via phone and in person using interpersonal skills and product knowledge

Maintained a welcoming and clean presentation by properly vetting the quality and quantity on food on display, sanitizing display cases, surfaces, and utensils

Proficient use of a cash-register. Kept cash reports balanced by correctly receiving balances, providing the correct change, recording the correct payment type, and counting/re-assuring correct amount throughout the shift.

Awards and Acknowledgements

Type of Award / Award Description

September 2017-June 2020: Member of JROTC-3rd Rink

Top 100 of 300 students in class of 2020 GPA: 3.8

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