Center Agent Sales Associate
Resume:
Trina N. Golder
Lemon Grove, CA 91945
***************@*****.***
Experience:
Ciox Health LLC 925 North Point Pkwy Ste 350 Alpharetta, GA, 30005-5214
From: 07/2016 to Present
Chart Retrieval Specialist / Promoted to Remote EMR Processor
Responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter,
Meet department and individual (CPH – Charts Per Hour), goals in support of metrics.
Verify and analyze data to ensure efficient and effective retrieval of charts in accordance with the core business function of Ciox Health.
Enter accurate data when assigned by team lead/coordinators.
Remote processing of electronic medical records through various EMR systems as directed.
Knowledgeable of Patient’s Right and HIPPA regulations
Ensure that deadlines are met and requests for information are process in a timely manner.
Arrohealth 49 Wireless Boulevard Suite 140. Hauppauge, NY 11788-3946
From: 07/2015 / Merged with Ciox 07/2016
Chart Retrieval Specialist
Processed information requests including retrieval and intake of patient’s medical charts returning charts, copying/scanning medical records accurately and correctly, according to requests,
Establish quality standard operating procedures, for electronically transmitting medical record to appropriate parties.
Reviews the accuracy of documents to ensures documents reflect the details specified by the requestor.
Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Maintains equipment and troubleshoot equipment issues with assistance from the Help Desk department.
Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
Proflowers 4840 Eastgate Mall, San Diego CA 92121
From: 05/2009 to 08/2016
Call Center Agent Seasonal Temp
• Providing descriptions and verifying prices of the products.
• Enter orders and customer payment information into the system.
• Responding to customers inquiries to better target the needs and
interests of the customers.
• Manage customers complaints & resolve issues.
PetSmart PetsHotel 865 Jackman Street, El Cajon, CA 92020
From: 04/2007 to 05/2008
Guest Service Associate-
To ensure that all pet parents and guest have a pleasant experience by providing a safe, comfortable, and fun environment.
Managed customer inquiries and reservations
Ensuring all guest check-in documentation is completed.
Promote activities and services additional services.
Properly process guest transactions.
Maintaining a clean and inviting lobby environment.
Viejas Casino 5000 Willows Road, Alpine, CA 91901
From: 08/2006 to 01/2007
Casino/Bus Greeter-
Responsible for ensuring that guest have a positive experience while visiting the casino.
Provide door service for all guest entering and exiting the facility.
Meet and greet all guest with a friendly smile and establish a professional relationship
Assist with arriving VIPs and tour buses.
Inform guest of current and future events.
Assist with functions, promotions, and events on the gaming floor.
Lane Bryant 609 Parkway Plaza, El Cajon, CA 92020
From: 10/2005 to 01/2006
Seasonal Sales Associate-
Provide service and support to in-coming customers.
Maintain proper knowledge of the merchandise.
Manage sales using the point-of-sales system to process sales, refunds, exchanges, and voids.
Assist with seasonal in-store sales promotions
Performed inventory reconciliation.
San Diego Transit Corporation (MTS) 100 16th Street, San Diego, CA 92101
From: 05/1989 to 05/2004
Bus Operator
Skilled operation of a HOV in transporting the mass public.
Transporting the public following a preplanned route according to a definite time schedule.
Informing the riders of fares, routes, and schedule changes.
Manage heating equipment and ventilation of bus for comfort of passengers.
Ensured the safety of passengers in loading, unloading, and transporting them to their destination.
Driving and assisting in special events, i.e., Chargers/Padres Express Bus, Marathons, Presidential Motorcades and Conventions.
Performed Inspections on the bus, to verify mechanical condition before leaving on run. Report defects or problems with vehicle to shop supervisor.
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