Data Entry Support Agent
Resume:
Angella Hodge
Sacramento, CA *****
******@*****.***
Willing to relocate: Anywhere
Work Experience
Reset Merchandiser
RMSI Retail Merchadising Solutions Inc - Sacramento, CA Present
Maintaining floor displays by keeping displays fully stocked and faced; stocking and rotating items, pulling out-of-date items; reading display setups, basic math & measurements. Ability to lift at least 50lbs. In Home Care Provider
In Home Support Services (IHSS) - Sacramento, CA
July 2019 to July 2022
• Vacuuming, dusting, sweeping, mopping kitchen and bath.
• Cleaning stove top, counter tops in kitchen and bath areas, the sink, tub, and toilet
• Making and changing bed, general tidying up, washing, folding, and putting away laundry.
• Emptying trash, wiping/cleaning refrigerator
Overnight Merchandiser
The Matworks Company, LLC - Rancho Cordova, CA
August 2020 to October 2021
Maintaining floor displays by keeping displays fully stocked and faced; stocking and rotating items, pulling out-of-date items; reading display setups, basic math & measurements. Ability to lift at least 50lbs. Independent Childcare Provider
Self Own Business - Rancho Cordova, CA
November 2017 to July 2021
Provide a safe and sanitary place for children to cared for, activities for after school and during vacation days, light cooking, cleaning, transportation to and from school Tech Support Agent
Voxpro - Folsom, CA
February 2016 to December 2016
speak with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, follow up to ensure that appropriate changes were made to resolve customers' problems, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills, complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Healthcare Representative
Maximus Health Services - Sacramento, CA
September 2015 to February 2016
Explain policies, procedures, or services to patients using medical or administrative knowledge, investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up, refer patients to appropriate health care services or resources, Maintain knowledge of community services and resources available to patients
Floor associate
Ross Dress For Less - Placerville, CA
2015 to 2015
Greet customers, recommend and help locate or obtain merchandise based on customer needs, compute sales prices, total purchases, receive and process cash or credit payment, prepare merchandise for purchase, answer any inquiries about store and its merchandise Medical billing & collections
Coram
2015 to 2015
Medical Billing specialist
Wellspace Health
2014 to 2015
Education
Associate's degree in Information Technology
DeVry University-Addison - Sacramento, CA
May 2022 to Present
Medical assistant
Anthem college
High school diploma or GED
Skills
• 10+ years of experience in various aspects of the clerical field Clear and concise in both written and verbal form Able to analyze, set priorities and conduct several activities at one time Versatile and adapt well to new tasks Able to work well with little to no supervision RELEVANT EXPERIENCE CLERICAL SKILLS Performed high amounts of data entry daily Answered multi-line phones, scheduled and confirmed appointments Created and retrieved documents, files, and reports Signed, recorded or stamped incoming and outgoing documents Created and maintained files in alpha and numerical order OFFICE EQUIPMENT Utilized computer in daily operations; Microsoft Works Knowledgeable in proper use of fax, copiers, and scanners Used Microsoft Outlook in daily correspondence and communications Performed data entry using 10-key operations CUSTOMER SERVICE Successful in dealing difficult customers in diplomatic manner Communicated effectively with various diverse backgrounds Assisted customers with concerns and inquires Utilized principles and procedures in providing professional courteous customer service (10+ years)
• Medical Billing (2 years)
• Childcare (8 years)
• Order Entry (4 years)
• Dispatching (2 years)
• Planograms (1 year)
• Basic Math (7 years)
• Computer Skills (10+ years)
• Medical Terminology (2 years)
• Merchandising (5 years)
Assessments
Electronic health records: Best practices — Highly Proficient November 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Customer service — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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