Service Representative Call Center

Shamair Clarke *** E ***th st apt *D

Brooklyn NY, 11236

347-***-****

*********@*****.***

EXPERIENCE

Burger King- cashier/ line cook

November 2021 December 2021

• My responsibility is Deliver outstanding customer services to the customers.

•Being a team player to serve orders efficiently to the customer

•Operating cash register and, also provide superlative food

•During the shift cleaning your area, restocking

Global Contact Services Customer Service Representative – Remote

- Long Island City, NY

March 2021 to June 2021

• Managed customer accounts

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Worked in the inbound call center

• Resolved customer issues

NYCHA, Maintenance - Brooklyn, NY

May 2020 to September 2020

• Sweep and mop public building spaces, basement areas and stair halls.

• Remove snow and encumbrances; spread sand and salt over icy pavements; wash windows and walls of public spaces.

• Light and clean incinerators; service air pollution and compactor equipment; collect garbage; put out garbage containers containing incinerated, compacted or raw garbage; take in garbage cans.

• Clean ramps, and canopies; polish and wax as required; move, lift and carry heavy objects and materials. Clean grounds and vacant apartments as required.

• Perform general gardening work, including cutting lawns, trimming hedges, and spreading fertilizer and topsoil. Check for elevators that are not operating properly; report all housing violations, emergencies and acts of vandalism. EDUCATION –

James madison high school brooklyn

SKILLS

Mathematics

Speaking

Active Listening

Customer Service

Economics and Accounting

Advanced Empathy

Social Perceptiveness

Fully computer proficient; types 50

WPM

Microsoft Office Specialist: Word,

Excel IC3 (Internet Computing Core)

Certifications

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