Service Representative Customer

Diana Pappas

**********@*****.***

*** ********** *** *. ****** Beach, Fl. 32174

816-***-**** mobile

Objective

Experienced Medical and Administrative Customer Service Representative with over 30 years of experience providing skillful support and superior multi-tasking skills to clients of all needs.

Supervisor /Toll Collector, Faneuil

Ormond Beach Florida

March 2018 – March 2020

I was a supervisor for Faneuil and I also work at the beach as a toll collector. This is mostly an outside job. When I am working as a supervisor, I start my day at 6:00 am and I must take all the equipment to each booth at the beach, to make sure they are ready for business and will be able to open on time. I must gather all the equipment together and paperwork. I had to make sure all the ramps have supplies that may be needed for each toll booth as well as banks for all of them. I must check on all of them during the day for any issues they may have, or any other needs. After we close, I must go back pick up all the money from the daily business, gather all the equipment together and make sure all booths are closed up and secure. I then must take all the money and equipment back to the office to get checked in and make sure I have all of it. I then set up the boxes they will need for the next day, so they can start all over.

Experience

Teletech- ADP WAH Representative - Louisville KY 40232, December-2016 to October 2017

Health Customer Service Representative - WAH

Assisted customers in obtaining all necessary information to get their medical, dental, vision and prescriptions paid out of their Flexible Spending Accounts and their Health Savings Accounts. I verified all their documentation to be sure they had everything they needed to get their claims paid. Additionally, handled Commuter Benefits and Transit Debit Cards for customers.

NCO Financial Services - New York NY, September-2009 - May-2015

Resolution Supervisor-WAH

I handled calls from Sprint representatives and clients, resolving issues concerning clients wireless cell phones. I helped with technical support, customer care, retention, account services, and collection of past due bills. I was a resolution Supervisor handling escalated accounts that could not be dealt with on a one-call basis and resolved all issues, ensuring their service could be improved if needed and resolved any complaints they may have had.

Accounts Receivable Options - Kansas City Mo, July-2003 - January-2009

Medical Service Representative WAH

Procured medical and disability information for insurance applications for American Express, using my understanding of medical terminology and superior communication skills to resolve any questions or arising issues in a professional and timely manner.

Education

Associates of Applied Science Degree in Business Management Longview Community College Lees’ Summit Missouri

05/2005 Graduated with a GPA 3.4 in Business Management

Skills: Certified Medical Biller 2008 Completed courses in Medical Coding

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