Senior Delivery Service

Paul Roper

**********@*****.*** • 713-***-****

LinkedIn • Houston, TX

IT Manager

Tech-savvy and solution-oriented proactive leader with comprehensive experience spearheading overall IT operations, including computer software, hardware, facilities, and facilities across various industries.

Comprehensive experience supervising hardware, software operations as well as network upgrades, transitioning remote locations into a highly connected operations, integrating emerging technologies for remote operations to streamline efficiencies for field activities. Equipped with comprehensive experience within an IT operations management capacity with recent roles sitting at senior management team level. Acknowledged throughout career for a judicious management approach, designing pragmatic robust solutions, and delivering benefits through the application of information technology. Capable of developing online interactive training tool from industry wide certification program to provide segment training on proper VSAT (very Small Aperture Terminals) maintenance and repair methods.

•Known for leading cross-functional teams to maintain and enhance the critical IT infrastructure and systems. Consistently improved delivery and service levels, while reducing costs and increasing efficiency level.

•Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

• Recognized for implementing wide range of large scale software and hardware solutions across multiple locations.

•Articulate communicator; capable of liaising across various organizational levels and fostering long-term relationships with vendors, stakeholders, while spearheading enterprise teams in integration of Western Geophysical networks into Schlumberger structure.

Areas of Expertise

•IT Operations Management

•Strategic Planning & Implementation

•Hardware & Software Maintenance

•Infrastructure Management

•Program Management

•Budgeting & Cost Control

•Technology Integrations

•Connectivity and Network Services

•Project Management

•Risk Assessment & Mitigation

•Stakeholder Management

•Process Improvement

•Service Delivery

Career Experience

Compugen Systems Inc, Houston Tx

Senior Delivery Manager

Deliver exceptional execution of service delivery activities at customer sites. Utilize best practice project management, service delivery management and administrative resources, tools and processes to deliver customer requirements. Collaboration with all lines of internal Compugen business lines to ensure maximum overall customer satisfaction. Managed and directed staff resources in US and Canada to deliver customer solutions around all Endpoint management and application packaging. Manage all SLA's, KPI's at above 95% as well as any change of scope. Managed all financials and budget relatd to customer in Canada and the US.

•Transitioned services with new customer and deliver continuous service improvements within their current environment.

•Helped drive internal Enterprise productivity program projects to completion with O365, AD, Intune, Teams and all Endpoint OS upgrades and HW refresh.

TRS-Contract to Sasol, Westlake, LA 2018 – Present

IT Site Manager

Identify and mitigate potential risks, as well as issues and provide alternative within time and budget constraints by actively evaluating each project progress initiative on a regular basis. Deliver exceptional expertise in execution of various project development activities as well as allocating multiple project initiatives within the core, including plant-wide emergency paging system, Motorola Radio system, Lenel access control, CCTV, video management system (Milestone), voice recording system, as well as Fiber and Network installations. Streamline project development activities by supervising daily project operations, including reporting and budgeting, while communicating with essential vendors and stakeholders.

•Accomplished desired objectives and milestones of multiple projects to ensure timely completion of projects, while interacting with in-house and contracted vendors.

•Ensured project success by driving sophisticated strategic project initiatives from start to completion, including maintaining requirements, budgets and scopes with less than 5% increase in scope with 5% overall reduction in cost.

Additional Experience

Schlumberger Limited, Houston, TX

Global IT Wellsite Connectivity Manager

Streamlined efficiencies for field activities via integration of emerging technologies for remote operations. Generated 10% improvements via transitioning remote locations into highly connected operations. Ensured smooth organizational hardware and network operation by organizing meetings on weekly basis to communicate network uptime, hardware maintenance schedules and bandwidth utilization associated with multiple jobs and offshore rig operations. Implemented best practices in accomplishment of desired target strategic objectives in line with operational budgets.

•Facilitated high-profile supplier of technology in supervision of full scope of on and offshore satellite communications, while integrating project management and information solutions across oil and gas industry.

•Optimized customer satisfaction levels by providing purchased services via supervision of production KPI’s, while ensuring credit implementation for non-conformance to secure 20% business segments costs in company savings.

IT Global Supplier Manager

Fostered long-term global business relationships with suppliers in line with the global category manager’s strategy. Streamlined quality, delivery time and costs via close collaboration with prospect vendors. Drove assistance in clearance of up to $1M of hardware via warehouse through initiation of process changes to logistics. Identified significant roadblocks interfering with technology innovation and high-end computing by orchestrating business reviews on quarterly and annual basis by coordinating with corporate sponsorship stakeholders. Developed and executed RFI/RFP process in identification and selection of potential vendors.

•Minimized hardware costs by an average of 20% per cycle through development and implementation of robust strategies.

•Evaluated hardware lifecycle and communicated strategies for new deployments by collaborating with senior IT management.

Wellsite IT Connectivity Manager, North America

Ensured smooth hardware and infrastructure operations by providing leadership support to North American Wellsite connectivity. Streamlined field operations by coordinating and managing product development activities with vendors. Transformed SLB Schlumberger owned VSAT (very small aperture terminal) units to managed service with external vendors by enabling field engineers to focus on primary assignments instead of the set up or repair of the VSAT Unit, while minimizing maintenance cost 25% globally. Leveraged exceptional technical expertise in development of robust online interactive training tool from an industry wide certification program to provide segment training on proper VSAT maintenance and repair methods to enhance staff knowledge and skillset.

•Enabled consistency in field operations by actively communicating contracts with a new vendor for satellite services.

•Owned control over all IT operations, including management of hardware and software, as well as upgrade of networks moves and installations across multiple countries, such as USA, Canada and Mexico.

•Played pivotal role in establishment of Operations Support Center to enable 75% of most qualified field staff to monitor multiple jobs simultaneously via execution of remote based activities.

•Drove technical expertise in development of (Broadband Global Area Network) backup system with ability to automate failover by marking traffic to prioritize critical data within the network.

IT Manager, North America

Managed overall Enterprise Service operations and service delivery following ITIL processes. Oversee key aspects, including Access Services, Connectivity and Network Services, Collaboration Services, Enterprise Computer Management, Core Services, Infrastructure Management and Distributed Servers. Spearheaded cross-functional enterprise teams in the integration of Western Geophysical networks into Schlumberger structure.

•Built single point of contact and the integration of the segment into the Global Support Center structure by transitioning of Land and Marine crews into the global service desk.

IT Team Lead Network Group

Enhanced operations support team’s knowledge by providing training and mentorship regarding project management, upgrades, support, and break fixes. Delivered leadership for the coordination, direction, and deployment of Novell to NT conversion. Streamlined transmission of data by providing leadership support in implementation of new applications servers.

•Improved corporate directions by providing effective recommendation and spearheaded improvements to structures.

•Provided exceptional support to team in the design, implementation, and administration of company email correspondence for communication and to transmit all manners of electronic data.

Previous Experience

Operations Supervisor at Western Geophysical - Luanda Angola, IT Service Desk Manager at Western Geophysical – Houston, Operations Supervisor at Western Geophysical - Houston Data Center, Operations Supervisor at Western Geophysical– China, and Computer Operations at Western Geophysical -Calgary, Alberta

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