Store Associate Customer Service

BHUMIKA Z. TAJPURIA

*** ********* **, *-****: ******@*****.***

South Elgin, IL 60177 Phone: 630 – 890 – 3083

PROFILE

Increasingly responsible experience in the customer service. Ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Proven ability for dedication and integrity in working with the employer that drives profitability. PROFESSIONAL EXPERIENCE

1. TJ Max, South Elgin, IL Sep 2017 to Dec 2017

Store Associate

Assist an average of 50 customers per day in finding or selecting items, and provided recommendations that generated additional revenue

Stock, replenish, and organize inventory with accuracy and efficiency, completing function faster for better store experience for the customers

Achieve all of the tasks and work assigned by store manager on daily basis with full dedication and commitment

Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases

Provide outstanding customer service, receiving positive customer service feedback surveys

Aided Hindi and Gujarati speaking customers, increasing repeat and loyal customers for the store 2. CPS LLC (Card Personalization Solutions), Addison, IL Feb 2004 to Sep2010 Quality Assurance Technician

Quality check of the final product for accuracy and quality ensuring proper bill of materials (BOM), verification of specifications per order and quality sampling prior to startup, recommend mechanical and/or operational adjustments.

Assisted in projects focused on operations and change management, process improvement, performance measurement in improving individuals and organizational performance.

Assisted in optimizing processes, product quality, and reducing waste as part of the QA team.

Reviewed customer purchase orders for Quality acceptance

Provided guidance to all personnel on quality topics as needed 3. Global Card Services Inc Aug 1999 to Dec 2003

Quality Assurance Technician

Worked on the the production line quality check station to make sure the final product meets the specifications as per customer’s requirements.

Check and report to the management of any workmanship or production errors.

Assisted in production when needed to optimize the output of the shift. EDUCATION

Degree in Office Technology, College of DuPage, IL SKILLS

MS Office

Multilingual in English, Hindi and Gujarati

Retail Software

Social Media

HONORS AND ACTIVITIES:

Considered as one of the best employees by the Vice President of CPS LLC.

Best team member of quality assurance department for CPS LLC

Contact this candidate