Systems Engineer

STEPHEN McCLOSKEY

Richardson, TX *****

Cell: 214-***-****

PROFILE

Results-oriented Senior Systems Engineer with over twenty years of experience, broad technical expertise, and proven leadership ability. Professional, analytical, service-oriented and passionate about technology. Offering innovative solutions to highly complex business challenges.

SKILLS SUMMARY

Network Technologies: Cisco, HP, Aruba, Meraki VDI Infrastructure: Citrix MCS, PVS, Parallels Virtualization Technologies: VMWare, Hyper-V

Shared Storage Technologies: Dell, HP, Nimble, EMC Operating Systems: Windows Server, Linux, Unix Project Management, Solution Reliability Engineering PROFESSIONAL EXPERIENCE

ZIOSK,

Dallas, TX

Senior IT Systems Engineer

Manage corporate IT systems including Azure, O365, Hybrid Cloud, AD, DNS, SCCM, SCOM, Hyper-V Clusters, Aruba systems, Cisco firewalls, Point of Sale system integrations, as well as internally developed proprietary services and applications. Responsible for availability of Windows Servers, Linux systems, and reliable connectivity at corporate office and data center locations, vendor management, invoicing, and licensing. Continuously collaborate with members of other internal and external teams to produce a broad variety of technical architectures designed to support the business requirements of internal and external customers. Tier 3 escalation point for all technology related issues. Responsible for governance and architecture of a large corporate Azure deployment. Additional duties include administration and ensured availability of Azure Dev Ops, Jira, Confluence, and NetSuite. Focus on PCI compliant environment. Responsible for ensuring that junior engineers are coached on resolution of technical issues, directed on support procedures, and coached

ONESKY FLIGHT

Richardson, TX

Sr. Infrastructure Systems Specialist 05/2005 to 12/2019 Key member of the Infrastructure Systems Support team, responsible for all aspects of multiple corporate data centers. Responsible for availability of corporate data networks as well as all Windows and Linux server infrastructure. Oversaw several corporate changes and was responsible for integration of all affected systems. Successfully developed interim integrated functionality, routing, and call quality between multiple premise and cloud-based voice technologies. Team lead and subject matter expert on O365, Citrix, VMWare, AWS, Avaya, Cisco, Meraki, Avaya, ShoreTel, Mitel, mobile device management (Intune, AirWatch, Mobile Iron, Blackberry), as well as all multichannel contact center technologies. Responsible for Session border controllers (CUBE, ADTRAN, ACME). Architect, implement, document, and deploy a wide variety technology solution as required by the business units. Additional technology responsibilities include AWS architecture, Azure administration, Nimble SAN, SCCM, SCOM, Active Directory, DNS, SSL Certificates, Group Policy administration, network and systems security (Alert Logic, LogRhythm, Threat Stack) system backups (Veeam), disaster recovery, business continuity, vendor management, project management, carrier services management, and invoice management. Provide technical guidance and training to junior team members. 12/2019 to 02/2023

Microsoft Technologies: Powershell, SCCM

Cloud Technologies: AWS, Azure

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DAYCOM SYSTEMS

Bentonville, AR

Telecommunications Engineer 08/2004 to 05/2005

Responsible for administration, maintenance, configuration of all corporate voice and contact center platforms. Architect omnichannel contact center logic and routing based on business requirements. Responsible for data network related incidents based on system alarms and deliver root cause to management. Partner with various technology vendors to test and deploy solutions aligned with the technology office roadmap. Serve as on call, level 3 support for all business systems issues.

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AT&T WIRELESS

Oklahoma City, OK

Voice Systems Engineer 12/1999 to 04/2004

Design, administration, monitoring and maintenance of multiple national, omni-channel contact centers. Key member of the team that implemented network connectivity, site reliability, complex national call routing, and computer telephony integration for the AT&T National Business Services contact centers. Responsible for technology system availability at both retail and business office locations. Required to respond to, remediate, and perform postmortem on all system outages. Monitor and regularly report metrics based on performance of business-critical system to the senior leadership team. Responsible for requirements analysis, architecture, implementation, integration, and documentation of corporate communication networks, including establishing a documented technology lifecycle plan. On call for escalation of all system availability and maintenance incidents.

DEACONESS HOSPITAL

Telecommunications Technician

Oklahoma City, OK

08/1998 to 12/2004

Voice systems and data network operations and maintenance. Troubleshoot and repair any outages. Test network backup procedures and ensure all systems documentation is up to date. Responsible for internal customer issues related to accessing the AS-400 mainframe. Responsible for administration of the Novell Netware environment. Active team member of an extensive project replacing Novell with Microsoft technologies as well as upgrade of all workstation hardware across the facilities. Developed and implemented the business continuity architecture for all business voice services. Monitored and reported weekly on performance of production systems. Cable installation, splicing, terminating and testing of connectivity to telecommunications equipment, routers and switches. UNITED STATES MARINE CORPS

Camp Pendleton, CA

Communication Systems Technician 05/1992 to 05/1998 Responsible for the design, installation, connection, and operation of Marine Corps communication and information systems. Equipment repair to the component level. Responsible for maintenance shop inventory and records. Involved with initial LAN deployment on base and conversion of all existing terminals to Windows operating systems machines. EDUCATION

Bachelor of Science: Business - Information Technology 2006 Colorado Technical University

ITIL V3 Foundation 2006

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