A

Nancy Antonelli

516-***-****

advun7@r.postjobfree.com

PACE, Florida 32571

SUMMARY

Results-driven Customer service leveraging 28b years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in all aspects of corrugated manufacturing offerings,AS400, Kiwi, word, Excel and other associated computer programs.. Collaborative team player diligent about contributing to achievement of group goals.

SKILLS

Responding to Difficult Customers

Efficient and Detail-Oriented

Upbeat and Positive Personality

Customer Relations

Data Entry and Maintenance

Problem Resolution

Building Customer Trust and Loyalty

Understanding Customer Needs

Multitasking and Prioritization

Customer Account Management

EXPERIENCE

Customer Service Specialist

Deer Park, NY

WestRock/ Jul 1994 to Current

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Documented customer correspondence in CRM to track requests, problems and solutions.

Processed documentation and troubleshot discrepancies to build client rapport.

Troubleshot shortages and overages to support quality control efforts.

Upheld quality control policies and procedures to increase customer satisfaction.

Answered incoming telephone calls to provide store, products and services information.

Set up and activated customer accounts.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

EDUCATION AND TRAINING

BBA: Business

University Southern Californis Jun 1972

Los Angeles, CA

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