Data Entry Customer Service
Resume:
A
Nancy Antonelli
*********@*******.***
PACE, Florida 32571
SUMMARY
Results-driven Customer service leveraging 28b years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in all aspects of corrugated manufacturing offerings,AS400, Kiwi, word, Excel and other associated computer programs.. Collaborative team player diligent about contributing to achievement of group goals.
SKILLS
Responding to Difficult Customers
Efficient and Detail-Oriented
Upbeat and Positive Personality
Customer Relations
Data Entry and Maintenance
Problem Resolution
Building Customer Trust and Loyalty
Understanding Customer Needs
Multitasking and Prioritization
Customer Account Management
EXPERIENCE
Customer Service Specialist
Deer Park, NY
WestRock/ Jul 1994 to Current
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Documented customer correspondence in CRM to track requests, problems and solutions.
Processed documentation and troubleshot discrepancies to build client rapport.
Troubleshot shortages and overages to support quality control efforts.
Upheld quality control policies and procedures to increase customer satisfaction.
Answered incoming telephone calls to provide store, products and services information.
Set up and activated customer accounts.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
EDUCATION AND TRAINING
BBA: Business
University Southern Californis Jun 1972
Los Angeles, CA
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