Service Representative Workers Compensation
Resume:
Kelly Thomas
Cohoes, NY
*******************@***********.***
Presently seeking full time employment with benefits negotiable.I have a strong clerical background with an emphasis on customer service. New challenges are welcome and always willing to learn new skills when necessary. I am a team player with a positive attitude who works well with co-workers and supervisory staff.
Work Experience
Document Management Technician Exam Works
The Workers Compensation Board - Albany, NY
2016 to Present
Preparing electronic records for The Workers Compensation Board and Progressive Auto Insurance Claims. My duties consist of processing Progressive referrals by uploading requested medical records for independent medical examinations and peer reviews according to HIPPA regulations. Medical Records Secretary The Urological Institute of Northeastern Albany, NY
2015 to 2016
Preparation of electronic medical charts for three oncology providers. Batching all documents and filing within the appropriate medical folders. Fulfilling record requests for patients, insurance companies, law firms, and government agencies according to HIPPA regulations. General office duties. Patient Service Representative 1st Advantage Dental - Delmar, NY 2009 to 2015
Working all aspects of front reception. Verifying insurances for daily patient appointments. Collecting co-insurances and posting payments to ensure proper crediting of patient accounts. Answering multi-line phone system and routing calls to the appropriate parties. Filling providers schedules and confirming daily appointments to enhance office production. Receptionist Capital District Dermatology
Albany, NY
2008 to 2009
Filling schedules for various procedures and rooming patients upon their arrival. Answering multi-line phone system and collecting co-insurances when necessary. Guidance Secretary Bishop Maginn High School
Albany, NY
2006 to 2008
Entering data for pertinent school documents. Posting collegiate schedules according to the fall, winter, and spring academic calendars for the junior/senior student body. Preparing absentee schedules for the Administrative faculty. Screening calls for the guidance office staff. Preparing records for alumni faculty as well as general office duties. Education
AAS degree in Humanities
Hudson Valley Community College Troy - New York, NY 1986
Links
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