Data Entry Clerk
Resume:
Jatae West
Certifications
University of Illinois Research Park, Technical Badge April 2021 to Present
University of Illinois Research Park, Python Project Course
April 2022 to Present
Certifications In Progress:
IT Goverance-University of Minnesota Online
Introduction To Computer Science-Harvard University Online
Introduction To Stock Trading-New York Institutie Of Finance
Professional Experience
Caterpillar Decatur, IL Oct 2021 – Sep 2022
Desktop Support
•Entered documents into audit system
•Reviewed and filed data
•Completed paperwork
DMH Decatur, IL Sep 2019 – Apr 2020
Communications Operator
•Transferred phone calls from patients to doctors
•Scheduled Surgeries
•Technical support for nurses and doctors
Convey Health Solutions Decatur, IL Oct 2015 – Apr 2016
Member Services Advocate
•Resolved issues for customers regarding medical insurance needs
•Verified customer accounts
•Provided excellent customer service in a team environment
ADM - Decatur, IL Dec 2013 – Oct 2015
Communications Center Operator
•Received incoming calls from ADM plants worldwide
•Tracked all residential, bank, and plant alarms
•Dispatched medical, emergency, and security personnel
Herald & Review Decatur, IL Nov 2012 – Dec 2013
News Clerk
•Managed and updated all print and online calendars
•Gathered content from all calendars, fliers, and departmental e-newsletters to include on master calendar daily
•Compiled weekly calendars needed for print, as determined by editors at the start of the semester
•Organized material, including contest entries, with the newsroom adviser
Firstech Inc Decatur, IL Aug 2011 – Oct 2011
Accounting Data Entry Clerk
•Performed accounting data entry and managed all daily accounting process
•Logistics
•Kept all accounting related documents in related folders (in hard copy & in computer)
Startek Decatur, IL May 2006 – Aug 2006
Customer Care Representative
•Resolved wireless internet issues for customers via live chat
•Responded to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information
•Used internet tools to best support customer inquiries
•Assessed customer needs and recommended services to customers
•Handled customer problems related to product function or equipment
•Gathered information, researched and resolved inquiries, and logged customer calls
Education
University of Illinois Springfield Springfield, IL Dec 2017
Bachelor of Arts in Liberal Studies
Eastern Illinois University 2013 – 2014
Bachelor of Arts in General Studies
Richland Community College 2011
Associate Degree in Liberal Arts and Sciences/Liberal Studies
Eisenhower High School 2002-2005
High School Diploma
Skills
•Customer Service (10+ years)
•Microsoft Office
•Documentation
•Software Troubleshooting
•Microsoft Publisher
•Microsoft Windows
•Desktop Support
•Help Desk
•iOS
References
Robin Colby- Former School Nurse for Decatur Public Schools-
Annie Taylor- Former School Counselor for Decatur Public Schools- 217-***-****
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