Claims Representative Adjuster
Resume:
Charlotte M. Anani-Villa
**** ******** *****, ******, ** 75287
Objective
Obtain insurance claims adjuster position
Experience
Litigation Claims Representative- National General Insurance, Dallas, TX January 2020-To Present
Work with defense counsel on high exposure and/or claims in litigation to achieve favorable outcomes. Appears as Corporate Representative at depositions and trials when needed. Monitors defense counsel’s compliance with the Company’s Litigation guidelines. Direct defense counsel’s strategies, work with counsel to acquire appropriate paper discovery, determine necessary depositions, and retains experts. Investigate any coverage issues and work towards a resolve. Participate in mediations and settlement conferences.
Claims Representative II- National General Insurance, Dallas, TX April 2014-January 2020
Investigate auto bodily liability claims to determine coverage, liability, injuries, and loss facts. Explain claim process to customers. Negotiate settlement offers with claimants and attorneys. Serve on the IT Patch committee, and the EPIC Performance committee. Responsible for training new hires on Mitchell Decision Point and Claims IQ evaluation products
Claims Analyst 1 – Farmers Insurance, Dallas, TX September 2008- November 2013
Determined proper policy coverage, evaluated and negotiated equitable settlements of all assigned liability, bodily injury, and property damage claims. Conducted investigation and resolutions via telephone and/or through face-to-face contact
Claims Supervisor, Gainsco Insurance Companies, Dallas, TX December 2006-September 2008
Conducted interviews and hiring of potential candidates. Supervised employees to ensure that quality customer service and efficient productivity was achieved by all direct reports. Ensured prompt and accurate handling of claims while adhering to best claims practices. Performed file evaluations to monitor proper claims handling. Conjunctively worked with upper management in staff development while maintaining continuity of company and state policies and procedures.
Casualty Special 1 Claims Rep., Nationwide Ins. Co, Richardson, TX August 2001-December 2006
Investigated auto bodily liability claims to determine coverage, liability, injuries, and loss facts. Explained claim process to customers. Negotiated settlement offers with claimants and attorneys. Conducted investigation and resolution via telephone and/or through face-to-face contact.
Fire Theft Claims Specialist, Nationwide Ins. Co, Richardson, TX August 2000-August 2001 Conducted investigation of burned and stolen vehicles and coordinated investigations with law enforcement. Established actual cash values of stolen vehicles through the use of Pathways Computer Software System. Negotiated values of vehicles and reviewed settlement documents. Ensured each claim was evaluated individually and resolved in a timely manner to achieve a high level of customer satisfaction.
Claims Adjuster, Progressive Insurance Companies, Richardson, TX June 1998-August 2000
Negotiated bodily injury and property damage. Ensured that each claim was evaluated individually and resolved in a timely manner, achieved a high level of customer satisfaction.
Education
Texas Tech University, Lubbock, Texas—Bachelors of Business Administration, Emphasis in Marketing, August 1993
References furnished upon request
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