Data Entry Customer Support

Wahid Aleko

*** ********* **, **** ** *****

347-***-**** • ***********@*****.***

Objective:

Performance oriented professional with 6+ years technical and customer service experience. With having technical acumen and ability to learn quickly, I am seeking opportunity to grow, learn and secure a respectable technical career.

Related Skills:

•Universal EPA 608, and OSHA General Industry Safety Certification

•In-depth knowledge/experience of refrigeration systems, leak check and standing pressure testing

•R600a refrigerant Technician with LokRing experience

•Adept in electrical experience and Meter skills with strong technical dexterity

•Experience in Appliance repair, preventive maintenance, diagnosis, dismantling and replacing various electrical, gas and HVAC components following sequence of operation and refrigeration cycle, system evacuation, dehydration and recharging, pipe brazing

•Excellent analytical skills, proficient in troubleshooting and problem solving

•Excellent customer support skills, dependable and high standard of integrity

Education / Training

LG Service Technician training - level 5

Delaware Skills Center

HVAC level 1 Training course - 2020

Zahir Shahi High School

High School Diploma – 2006

Work Experience

LG Electronics

Direct Mobile Service Technician - Mar-2020 - Present, Wilmington, DE

•Travel off-site, diagnose, and perform specialized repair and preventive maintenance on all major appliances including cooling, heating, cooking and cleaning products.

•Timely prescreen, order parts, manage truck inventory and organize/maintain company service vehicle to ensure “Fix Right at First Time” objective.

•Maintain professional communication with the customer in relation to repair and maintenance and accurately process system entry/ paper work on job completion.

Rite Protection Corp.

Field Installation Assistant - Nov-2016 - Dec-2018, Queens, NY

•Install, service and troubleshoot low voltage equipment, CCTV camera, security alarms, and home automation devices in both commercial and residential environment.

The Evelyn Hotel

Bellman/Front Desk Agent - Feb-2016 – Nov-2016, New York, NY

•Provide Customer service, accommodate guests’ requests, process payments and update customer information in relevant system databases.

ADT

Business Sales and Service Rep - July 2015- Jan-2016, LIC, NY

•Sales, service and maintenance of security systems, security cameras.

Contact this candidate