Ramp Agent Service
Resume:
Alanna Stewart
San Francisco, CA, *****
***************@*****.***
EXPERIENCE
Contemporary Services Corporation - Security Supervisor 4/217- ( Self Scheduling)
•Served as security escort and responded to security assistant calls during performances and operating hours
•Performed routine search procedures utilizing bag searches prior to guests entering the venue
•Receives and acted on complaints from patrons according to established policies and procedures
•Conduct building tours, monitor CCTV and alarm systems and control building access
•Giving proper directions of orderly evacuation of the building during emergencies
A.T.S. (Airport Terminal Services) - Lead Ramp Agent 4/7/2018 -10/7/20
•Directing,assisting,and parking all arriving,departing and towed aircraft in accordance with safety policy and procedures
•Preforming wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintaining visual contact with the pushback driver to alert the driver of any danger
•Lifting,uploading/Deloading sorting and transferring passenger baggage,airmail freight, company material in and out of aircraft bins,belt loaders or baggage carts in a safe manner and within specific time constraints.
•Maintaining the safety and security of ramp of all time and complies with safety procedures and station policies.
•Reading and verifying the city and flight number for every bag to ensure correct loading of customer bags
•Scanning and loading carts for ramp agents to pick up and unload planes. Hawaiian Airlines -Airline Customer Service Agent
11/2/20-1/25/23
•Delivered high-quality customer experience to passengers through-out the check-in and boarding process and identify solutions to any & all issues / challenges related to flight delays, cancellations,baggage weight, and travel complications.
•Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding.
•Achieved an annual customer service rating of 91% in 2021 and 93% in 2022.
SKILLS
•Professional and positive
demeanor
•Communication/
Coordinator Skills
•Time Management Skills
•Utilize effective oral and
written communication skills.
•Ability to MultiTask effective
and maintain a command
presence
•Always creating a positive
work environment
CERTIFICATES
• Guard Card Number :
64540806
• CPR Certification ID
Number: D319C
• High School Diploma
LANGUAGES
Kumeyaay - Native American
Diegeño Tribe
EDUCATION
Vallejo High School - Diploma, Graduated with a 3.8 GPA Cal Aggies Flying Farmers - Pilot School
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