Data Entry Customer Service
Resume:
Frances M. Kennedy
Ballwin, MO *****
**********@*****.***
Professional Summary:
I am a professional with strong background handling scheduling, hardware, software, mobile network, troubleshooting and incident resolution. I work with Active Directory to create, support account connection and handle password resets. I also troubleshoot and assist in all VPN connections and provide network maintenance for hardware updates. I have replaced many pieces of servers and done troubleshooting of servers. I am constantly open to learning new things and being on a team is what I really enjoy. My first priority is to our customers.
Professional Experience:
Xerox 3/25/19 to 12/09/2022
Customer Service Expert, printers and Workcentre repairs in-person. Setting up software and unboxing to diagnosing and repairing, ordering parts, maintaining inventory.
Citibank/Peak Systems Inc/Project IMAC Team 7/16 to 3/19
Moving desktops and laptops to and from cubicle.
Asset management along with loading software, fulfilling ticket requests for customers.
Rewiring cubicles, troubleshooting laptop and desktop issues.
Working ticket and work order queues in software on line.
Cleaning and programming Avaya phones and deliver to customers, asset management and disposal. Customer Service.
Wells Fargo/BLM Technology contract/Windows 10 Migration-IMACD 12/17 to 10/19
Working in lab doing refresh and data backups and data imports for over 4000 employees on laptops and desktops. Moving 10 to 25 complete desktops to new locations.
Field Nation Portals-Equipment Technician 12/17 to 10/19
Most recently testing medical equipment during refresh at several hospitals for Major equipment contract. Including upgrading software and hardware in iv pumps. Have worked on 3 projects now in St. Louis area.
Certifications
50 Xerox Workcentre and Phaser 2022
Microsoft A+ Certified at CompTia 2009
115 Dell Computer Certifications 2007
42 Lexmark Printer Certifications 2022
HP Onsite Technician Certification 2015
Samsung Certification 2003 and 2015
CareFusion Analyst 2018
Completing CCNA 2022
Previous Special Interest:
Volunteer work with domestic violence shelter
Volunteer with St. Louis Showstoppers 2015-2022
Volunteering on Resume committee for Business People Between Jobs, (BBJ) as well as member of IT Brown Bag group and Entrepreneurs Brown Bag group and personal shopper 2015-17
Managed Landmark Education’s assisting program in St. Louis for 4 years, training individuals for Production Supervisor position and Assisting Team members. 2003-2019
Karaoke as a training program with public speaking. 2010-2022
Education:
North County Technical, High School Diploma 1979
Health Occupations/Nurse’s Aid training in Geriatric nursing
Certificate Of Completion, October 1988
Vatterott Educational Center, St. Ann, MO
Area of Study: Data Entry/Word Processing
Toastmasters International, TraneMasters
Certificate of Completion 1998
Secure Data Solutions, Woodson Terrace, MO
Area of Study: QuickBooks for small business
St. Louis Community College at Meramec,
Information Systems 2005
Full history available upon request.
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