Scrum Master System Analyst

Nneka Faith Niky Opone

PROFESSIONAL SCRUM MASTER

Tel: +1-919-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced Scrum Master with over nine (9) years project management experience and proven history in understanding and building complex systems. Adept in delivering business value, identifying and qualifying potential risks and mitigating these risks and impediments to ensure timely product delivery. Expertise in delivering mission-critical projects

(large-scale enterprise mobile/web) within SLAs. I create and sustain a dynamic environment that fosters development opportunities and motivates high team performance, team collaboration and maximize ROI. Agile Team Management Software Development Agile Delivery & Coaching Project Management Product Roadmaps Team Leadership Vendor Management Budget & Resource Allocation Tools & Proficiencies: Jira, Confluence, MS Office Suite (PowerPoint, Excel, Word, Outlook, Visio), MS Teams, Slack, SharePoint, Miro, Mural, Azure DevOps, Trello, Project Portfolio Mgt tools. WORK EXPERIENCE

CATERPILLAR USA

Scrum Master - Nov 2020 – Present

• Ensure that the teams adopt and imbibe scrum values and are guided by Agile principles

• Facilitate all scrum ceremonies including daily scrum, sprint planning, sprint review, and sprint retrospective

• Facilitate discussion, decision making, and conflict resolution across multiple cross-functional teams

• Track key metrics through Burn-Down, Burn-Up, Team Velocity, and radiating progress to the teams and Stakeholders

• Enable improved communication and team effectiveness through dedicated one-on-one sessions with team members using coaching techniques and feedback

• Track and remove team impediments as soon as they are identified to support the team in delivering sprint goals and deliverables.

• Leverage Jira and confluence to elicit and define business and technical requirements, track requirements, and prioritize features

• Foster self-rejuvenation of the team through thorough retrospection and implementation of outcomes, identifying, honoring, and celebrating collective and individual successes

• Provide teaching and coaching to product owners on how to use the Agile approach in developing products using stories, for values to be delivered and how to support the development team using the scrum framework properly.

• Ensure continuous and close collaboration with the Product Owner (and other subject matter experts) to effectively create, maintain and groom the product backlog and provide the necessary support to the scrum team throughout the iteration cycle from project planning through delivery using mined data from iterations. ATLAS COPCO

Scrum Master – U.S.A, Sept 2017 - March 2020

• Initiated Agile transformation agenda for a new project team and Agile laboratory from traditional waterfall to Agile methodology, through setting up, approach, and mindset change using effective coaching skills over time

• Coached the team to be self-organizing and cross-functional

• Organized and facilitated sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, and release planning for multiple teams

• Built multiple self-organized teams capable of achieving release goals and delivery objectives following scrum principles

• Help the scrum and development teams to identify and fill in blanks in the Agile framework

• Encouraged and helped other employees and stakeholders understand scrum and Agile methodology towards product development, thereby improving an environment where Agile thrives and welcoming change to enhance relationships and productivity of the team

• Interfacing with project sponsors, stakeholders, developers, analysts and support teams to design, develop, test, implement and maintain systems

• Monitored and tracked projects and followed up closely with all stakeholders to make sure tasks are performed timely.

• Ensure the Product Owner prioritized the Product Backlog to maximize value and closely worked with him to maintain the product backlog

Project Manager – NGR, May 2013 - Aug 2017

• Vendor and Resource oversight

• Project Planning and overall responsibility for delivering projects on time and on budget

• Fiscal Oversight

• Interfacing with project sponsors, stakeholders, developers, analysts and support teams to design, develop, test, implement and maintain systems

• Ensure communication between all teams, Stakeholders, and C-Level Staff

• Encouraged and helped other employees and stakeholders understand scrum and Agile methodology towards product development, thereby improving an environment where Agile thrives and welcoming change to enhance relationships and productivity of the team

CITIBANK NGR

Business/IT System Analyst - Feb 2011 – April 2013

• Requirements elicitation from Stakeholders

• Workflow Analysis and Business Process Mapping

• Prepared Business process models: used Visio to create process Flow diagrams (Swimlane, use case) for management and mapping the logical aspects of the process

• Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting

• Install and configure desktop hardware, printers, modems, etc

• Troubleshoot problems confronted on a routine basis and provide apt solutions for it

• Installs software, and applications monitors performance, and troubleshoot alerts from system failure analysis and recovery

• Help maintain the confidentiality of the information processed, stored, and accessed on the network thereby safeguarding the confidential official documents of the employees and the organization

• Provide support to the entire organization including, day-to-day operations, monitoring, and problem resolution for all the client problems via trouble tickets, work requests, and work orders

• Evaluate requests for hardware and software; research and recommend solutions to application teams through work requests

• Coordinate with external vendors for solutions to vendor-specific issues and apply fix packs to remediate vulnerabilities.

EDUCATION

2009 Sikkim Manipal University, Gangtok, India

B.Sc Applied Information Technology

CERTIFICATIONS

• Certified Professional Scrum Master (PSM®1) - Scrum.org

• Certified SAFe® 5 Agilist

Contact this candidate