Services Assistant Customer Service
Resume:
Salewa Oniwe
Case Manager
Somerset, NJ
**********@*****.***
OBJECTIVE
Dedicated, knowledgeable, and extremely professional Human Services Representative with extensive experience demonstrating expertise in case management, utilization review, and relationship management.
EDUCATION —
EXPERIENCE
William Paterson University
Wayne, NJ
Bachelor of Arts, May 2008
Major: Psychology
Minor: Gerontology
KEY SKILLS
CPR certified
MS- Office
G-Suite
Medical terminology
Data Management
November 2008- March 2021
Greystone Park Psychiatric Hospital Morris Plains, NJ
Human Services Assistant
Assisted residents and families with adjustments to admission to facility by providing one-on-one counseling and/or group discussions
Maintained electronic health records in compliance with state regulations
Collaborated with activities department to develop activities and psychosocial interventions that support resident independence and recovery
Made sure all Residents receive proper medication, meals, hygiene, and basic care
Recommended, developed, and implemented new programs enhancing quality of care and services to specialized patient populations
June 2006- March 2011
Verizon Wireless- Flextronics Somerset, NJ
Customer Service
Commended for dealing with customer complaints in a professionally manner
Resolve customer complaints, sales and technical issues in a professional manner
Train new associates coming onboard
Open new accounts for Customers based on their preferences
REFERENCES
Available upon request
Contact this candidate