Call Center Customer Service

Ms. Dagmar Hintz

*** ***** **, ***** ******, MI *9505

616-***-**** – *********@*****.***

Synopsis:

Possessing a myriad of transferable skills, I am extremely detail-oriented, dependable, creative, adaptable and personable. Skills include, but are not limited to the following: Excellent communication skills, editing, proofreading, copy-writing, office administration, management, training, customer service, and recruiting, non-profit underwriting development, volunteer coordination, inside/outside sales, telemarketing, training, procedure development, event management, radio production, on-air talent (public speaking), TV post-production, creation and management of Quality Assurance department. Bilingual (Polish).

Work Experience:

Robert Half International – 2021 to 2022

Unemployment CSR/Agent

Provided top level customer service, on phone and chat platforms, in a busy call center dealing with claimants’ complicated and intricate financial issues and sensitive, personal information. Co-facilitated the on-boarding process by developing curriculum for new agents as well as quality assurance while shadowing live agent calls.

Dynamic Captioning, LLC, Grand Rapids, Michigan – 2006 to 2017

Sr. Caption Editor/Quality Assurance/Training and Development

Caption editing, transcription, creation and management of Quality Assurance department, quality control reviews, on-going staff training, trouble-shooting, improvement, Client coordination, development of new captioning products and services for various movies, TV programs and commercials for leading networks in the service of the deaf and hard-of-hearing community.

WYCE Radio - 88.1 FM/GRCMC, GR, Michigan - 1996 to 2006

Sales Development/Operations Manager

Developed underwriting sales department for non-profit Community radio station using target-marketing strategies, sales calls, proposal development; presentation/closing; on-air copy writing, proofreading, editing, event planning and implementation. Enjoyed dealing with listeners, sponsors, volunteers, underwriters, artists and visitors. Donor data base management; processed cash/credit card donations, created, organized and implemented various station events; secured "In-kind" contributions from local entertainment and cultural institutions.

Education:

LaGuardia Community College, Long Island City, New York

Communications

Queens Vocational and Technical High School, Long Island City, New York

Administrative Sciences

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