Service Representative Customer
Resume:
Correy McClure
Charlotte, N.C. ***** 704-***-**** ******.*******@*****.***
Summary
Demonstrated record of leadership in Customer Service Management for businesses and corporations. Strengths encompass detailed customer service, project coordination, analyzing data, technical support, quality assurance and training. Goal oriented leader with solid team building, interpersonal, communication skills, time management and organizational skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
●Organizational Skills
●Relationship Building
●Data Management
●Active Listening
●Training & Development
●People Skills
●Computer Skills
●Maintenance & Repair
●Conflict Resolution
●Working Collaboratively
●Customer Service
●Team Building
●Friendly, Positive Attitude
●Microsoft Office
●Digital Audio Technics Instructor
●Critical Thinking
●MS Office
Professional Experience
Customer Service Manager Dec 2005 to Current
Mcclure's Simple IT Service Charlotte, NC
●Promote positive inspirational hip hop oriented events for churches and communities around the U.S.
●Improved profit margins by streamlining operations and workflow.
●Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
●Provided IT and software trouble-shooting support to organization.
●Prioritized and organized tasks to efficiently accomplish service goals.
●Kept team on track by assigning and supervising activities and giving constructive feedback.
●Managed customer system updates, informing clients of installation progress stages.
●Streamlined operational efficiencies by providing timely computer diagnosis and repair.
●Maintained updated knowledge through continuing education and advanced training.
●Provided excellent service and attention to customers when face-to-face or through phone conversations.
●Handled delegated tasks.
●Deliver goods, merchandise/ items in a timely manner to customers
Customer Service Representative Oct 2004 to Apr 2006
Spherion/Sprint PCS Charlotte, NC
●Taking inbound calls about bills, service, and walking clients through software issues
●Juggled multiple projects and tasks to ensure high quality and timely delivery.
●Exceeded customer satisfaction by finding creative solutions to problems.
●Defined strategies and created plan to achieve ambitious operational objectives.
●Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
●Answered multiple calls per shift to assist with customer questions and concerns.
●Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Manager Jan 2002 to Aug 2004
Tiari EL & Associates Charlotte, NC
●Specialized in solving problems, answering questions, and interfacing with the sales department
●Established protocol for working with new customers and implementing new technologies.
●Improved operations by working with team members and customers to find workable solutions.
●Demonstrated leadership by making improvements to work processes and helping to train others.
●Collaborated with others to discuss new opportunities.
●Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
●Handled delegated tasks.
●Optimize customer satisfaction
Recording Engineer/Opening Act Aug 1999 to Jul 2004
New Life Productions Charlotte, NC
●Traveled the country as the recording engineer and opening act for gospel legend John P. Kee
●Tour and stage production experience
●Assist audio & lighting crew as directed A
●Assist lighting & Audio crew as directed by Stage Manager
●Maintenance and Repair of Sound, Light and Stage Equipment
●Handle multiple projects simultaneously.
●Work in an environment with moderate to loud noise level
●Creating a dynamic mix for worship experience
●Producing excellent audio quality for services
●Assisting the audio/production team with all audio/production equipment needs
Customer Service Manager Oct 1994 to Aug 1998
Mobil Electronics Charlotte, NC
●Managed 16 telemarketers
●Created cold calling list for employees based on local demographics
●Actively demonstrate consultative selling skills that set the standard of performance by educating and recommending solutions to ensure customer needs are met
●Develop team for growth and promotion through individual performance development plans that consists of observation, coaching, and one on one real-time feedback
●Ensure adherence to Mobil Electronics policies, procedures, and processes
Education and Training
Youth Leadership Academy UNC Charlotte, NC
West Charlotte Senior High School Charlotte, NC
Awards
2001 Grammy Award Nomination for producer of the year - Mighty In The Spirit The John P. Kee "Color of Music" award. CHHHAA 2007 NC/SC Male Gospel Rap Artist of the Year
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