Service Associate Machine Operator

Prahlad Rijal

**** **** ***** *****, *******, WI 53719

Cell:608-***-**** E-mail:**************@*****.***

Summary:

To obtain an IT Internship at Cyber Security Analyst field. Where I can utilize my knowledge of customer services, organizational, technical support, and troubleshooting skills to help the company exceed its goals.

Skills/Experience:

Cisco Router

Cisco Switches

ASA Firewall

Palo Alto Firewall

Linux Server Operating System

Web Application Security

AWS Cloud

Microsoft Azure

Office 365

Windows 10 Operating System

Computer Hardware Repair

Windows Server 2016

Intrusion Detection

Education:

Madison Area Technical College, Madison, Wisconsin

Associate of Applied Science Degree, IT- Cybersecurity Specialist

Honors – Dean’s List: spring 2020, spring 2021, fall 2021, spring 2022, fall 2022.

Current GPA 3.94

Expected Graduation Date: May 2023

Shanker Dev Campus, Kathmandu, Nepal

BBS in Finance, October 2014

Employment:

CUNA Mutual Group (Atos Syntel)

Desktop Support (End User Svcs), June 2022 – Present

Install configured regulated and troubleshot laptop to support the end user. Monitoring day-to-day computer performance.

Provide timely support for hardware, software, and network-related issues responding to and solving tickets every day.

Get ready to support our local and remote users. Respond to inquiries in person or via emails, chat, or telephone.

Setup new workstation for the new user, including moving and connecting assigned equipment.

Maintain inventory control and images laptops from the network, setup laptops and deployed.

Managed and remedied the Cherwell ticketing system to organize and complete tickets.

Attained daily standup meetings and share the information and thought.

Natus Medical Inc, Middleton, Wisconsin

Computer Technician II, March 2021 – May 2022

•Perform work including configuring computers and hardware systems, loading, configuring, and licensing of software.

•Perform software deployment and installation, server installation and configuration.

•Perform hardware installation, configuration, and troubleshooting to identify the source of failures and resolve problems.

•Capture data, verify conformance to specifications and document results.

•Assist with engineering lab projects from time-to-time.

•Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.

Natus Medical Inc, Middleton, Wisconsin

Electrical Repair Technician, January 2020 – March 2021

Utilize soldering procedures to facilitate the removal and installation of PCB components.

Perform various testing operations using auto test fixture.

Diagnose, troubleshoot, and repair electronic test apparatus to the component level.

Perform PCB fine pitch component installations, cabling, testing, troubleshooting, repairs, calibrations, and monitoring with various systems such as through-hole/SMT circuit boards, and computer hardware systems.

Bookkeeping the repair work for the company’s records and billing to the customer

Walmart, Madison, Wisconsin

Cashier/ Customer Service Associate, November 2015 - Present

Greet customer and engage them by asking about their need and checking in merchandise.

Consistently praised by management for accuracy, speed, and customer service

Operate cash register, and credit card machine.

Resolve customer complaints and provide expert knowledge regarding products.

Maintain a 100% accurate cash drawer of more than $5000 per shift.

Successfully sell smart plans, credit card applications, and reward cards daily basis

UltraTech Advanced Assembly, Madison, Wisconsin

SMT Machine Operator, March 2016 – December 2019

Visually inspected all components using a microscope.

Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports to determine materials requirement and assembly instructions.

Positioned, aligned, and adjusted work pieces and electrical parts to facilitate wiring and assembly.

Conferred with supervisors or engineers to plan and review work activities, and to resolve production problems.

Adjusted, repaired, or replaced electrical or electronic component parts to correct defects and to ensure conformance to specifications.

Worked directly with the technician and troubleshooting software, hardware and keep the records updated.

References Available on Request

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