**** ******* ******

Gastonia, NC *****

Celeste M. Quinn

704-***-****

advu4e@r.postjobfree.com

Employment

Cashier/Customer Service Toyota of Gastonia Auto Dealership 2022 -2023

Processed client’s payment for services on their vehicles.

Provided transportation for clients who needed transportation to jobs, homes, or other needed destinations.

Provided service and leisure rentals of vehicles to customers.

Addressed customer complaints and de-escalated issues when necessary.

Facilitated communication between service advisors and service manager.

Served as a porter for both client and company vehicles when needed.

Inside Sales/Customer Care Representative Toshiba America Business Solutions 2018 – 2021

Provided exemplary customer service to current and potential customers.

Responded to customer inquiries quickly and courteously via phone, emails, and live chat.

Assisted customers with registering and accessing Sunbelt Rentals’ customer portal, escalated issues to management appropriately.

Handled customer complaints in a professional manner to resolve the complaint to the satisfaction of the customer and for Toshiba.

Served as the afterhours point of contact for deliveries and service requests, resulting in excellent 24/7/365 service to the customer and vendors.

Worked closely with team leaders and manager to ensure proper customer service is being delivered.

Account Representative III C3i Solutions/Telerx 2017 – 2018

Provided excellent customer service in a customer contact center for a pharmaceutical client.

Documented adverse events and product quality complaints.

Worked with multiple computer programs depending on customer needs.

Assistant Director/Volunteer Case Coordinator Mediation Center of the Southern Piedmont 1999 – 2016

Supervised and trained of employees and mediators.

Mediated District Court and Medicaid Appeals cases.

Coordinated and created schedules for staff and volunteers.

Oversaw management of Juvenile Mediation programs in two Judicial Districts.

Reviewed and presented statistical analysis with the intent of reporting program progress and effectiveness.

Created and developed curricula for Conflict Resolution seminars using varied media.

Facilitated Conflict Resolution skill building seminars to adult learners and at-risk youth.

Created and designed agency publications and standardized forms for use inter and intra agency.

Supervised intake of referrals from the District Attorney, Department of Public Safety, and private attorneys.

Coordinated mediation of District Court cases.

Facilitated volunteer mediator training and mentoring.

Coordinated of volunteer schedules.

Boone, NC

Appalachian State University

1997

Bachelor of Arts, English

Charlotte, NC American Institute for Paralegal Studies 1992

Paralegal/Legal Assistant Certification

Community Service and Philanthropy

Gaston County Art Guild, member 2013-2016

Prevent Child Abuse Gaston, Board President 2012-2016

Prevent Child Abuse Gaston, board member 2011-2016

Stewards of Children – Darkness to Light, facilitator 2010-2016

Gaston County Family YMCA, board member 2008-2015

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