Support Associate Qa Engineer
Resume:
MRUNALINI ADEM
*********.****@*******.***
PROFESSIONAL SUMMARY
● IT professional in the field of QA with 3 years of experience in manual testing and Knowledge in preparing Test Plans, Test Strategy, Test Methodologies and Test Cases.
● Well versed with Software Development Life Cycle (SDLC), Software Testing Life Cycle
(STLC), Logging and Tracking Defects in all the phases with major responsibilities.
● Strong knowledge of Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and waterfall models.
● Highly motivated team player with analytical, organisational and technical skills, unique ability to adapt quickly to challenges and changing environment.
● Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environments.
● Extensively Proficient in Black Box, White Box, Functional, Integration, System, Usability, Nonfunctional, manual testing.
TECHNICAL SKILLS
Programming Languages : C, C++, JavaScript, SQL, Shell Script. Testing Tools : JIRA, Confluence, TeamTrack, Postman Operating Systems : Windows variants, Linux, UNIX. Databases : TOAD, SQL Server, MS-Access, My SQL.
Workflow Tools : Excel, Word, and PowerPoint.
EDUCATION
Bachelor’s in Computer Science and Information Technology, Jawaharlal Nehru Technological University, India 2002-2006.
PROFESSIONAL EXPERIENCE
QUALITEST, San Diego. 2021 - 2022
Test Engineer
Projects:
Baker Hughes is one of the world’s largest utility service companies with a focus in the oil and gas industry. They provide a variety of products, solutions and services led by their subsidiaries. We support server and client-side patch testing for two Baker Hughes Projects, Bently Nevada and Nexus Controls. The majority of testing work done on these projects is windows patch discovery and testing on various server deployments. All servers under test are run as Virtual Machines (VMs). Bently and Nexus testing runs as two separate cycles.
Bently Nevada:
• Bently has 4 Classic servers and 8 Evolution servers and 2 Client servers that was Manually tested for each test cycle.
• Involved in running an online patching process to search for all relevant patches and prepare a patch list.
• Verify with the BH team regarding the new patch list and a summary of all the patches that are not going to be installed and the ones that we are not sure about.
• Download and run the patches after approval from BH and verify successful installation.
• Perform manual testing of the Servers and report any anomalies.
• Perform Manual test execution of the test cases, report any defects or anomalies and update the Test status.
• Involved in creating ISOs for each server with relevant Patch information and copy them to the corresponding server and check for successful execution.
• Involved in uploading the Patch List, Test Execution results and the ISO files to BH OneDrive. Nexus Controls:
• Nexus has 50+ servers in total which are Host Based and OTArmor based VM's.
• Involved in running an online patching process. Include all necessary patches that are mentioned in the BH lists and ask them for any unlisted new patches.
• Involved in patching the online servers and rescan for any additional patches.
• Perform manual test execution of validation test cases for Host and OT Armor VM's and document the results and report any anomalies .
• Create ISOs and send BH Patch List documents for both Host and OT Armor Machines and Validation results along with the ISOs.
Value labs, India. 2011 - 2013
Software QA Engineer
Project:
Snapfish (www.snapfish.com) is one of the leading online film developing and printing services. Snapfish provides various services like online ordering for prints, custom-made notebooks, gift items, memory books, and CDs which are made using the photo of the customer’s choice. Further, Snapfish has many affiliate companies who use the photo features of Snapfish on their website, however, use the services of Snapfish in the background. Snapfish maintains all these websites. Responsibilities:
• Involved in study/analysis of business functional specifications document.
• Involved in the development of test procedures for various stages like Smoke, Integration, System testing.
• Execution of the Test Cases and generating Reports.
• Involved in working on Windows and Mac operating systems to verify the functionality of the site.
• Experience in logging defects in TeamTrack.
• Writing test cases and scenarios based on the Product Requirement Document.
• Performed testing on Omniture tags in each and every JSP.
• Performed testing on different Operating systems and different versions of browsers to verify the cross-browser/platform functionality.
• Used SQL queries to access and modify the prices of the products in the Oracle database.
• Testing the web interface and functionality of the website for possible bugs.
• Reporting the bugs found in the process of testing and validating them when fixed • Involved in testing the live website after every release.
IBM, India. 2007 - 2009.
Technical Support Associate.
• Worked as Internal Tech-Support Associate. Worked with a technical support team providing support to IBM employees regarding Lotus Notes and AT&T.
• Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
• Document actions and resolutions within helpdesk ticket
• Maintain effective communication with company leaders, resort leaders, technical support teams, vendors, manufacturers and service providers
• Identify, investigate and research user questions and problems as well as recognizing, researching, isolating and resolving problems.
• Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
• Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment.
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