assembly line worker / customer service / call center

Viktor Larson

customer service / assembly line worker

Everett, WA

U.S. veteran. With excellent customer service skills. Highly organized and

hardworking with a collaborative nature, good follow-through and excellent listening skills. Able to read and understand technical documentation.

A proven ability to perform well in a team environment and individually.

Responsible and hardworking,

professional.

pursuing long-term position.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Associate

FAST CASH OF AMERICA - Everett, WA

January 2023 to February 2023

• answered customers questions

• evaluated items to be bought or sold

Assembly Line Worker

TERRA Staffing Group - Kirkland, WA

November 2022 to January 2023

Assembly line worker unloaded and disassembled small thermometers for tempter sensitive freight from supplier to finial detestation. to include replacing the battery, checking programming, and repairing circuits . used small tools such as pliers, soldering gun, circuit testing tools . Patrol Officer

Homeland patrol security - Multiple locations

April 2022 to November 2022

Loss Prevention Associate

Pacific Security - Everett, WA

April 2019 to April 2020

Bank Protection Officer

USO, G4S Secure Solutions - Everett, WA

April 2018 to April 2019

CNC Machine Operator / Shift Lead

Firland Sheltered Workshop - Shoreline, WA

2010 to 2018

Customer Service Call Center Representative

Puget Sound Dispatch - Seattle, WA

September 2000 to September 2010

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Related occupations

• Check to ensure that appropriate changes were made to resolve customers' problems. Related occupations

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Related occupations

• Refer unresolved customer grievances to designated departments for further investigation. Related occupations

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Solicit sales of new or additional services or products. Related occupations

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Education

High school or equivalent

Shoreline Community College - Seattle, WA

2010

Skills

• Maintenance (10+ years)

• Calibrations (7 years)

• Preventive maintenance (10+ years)

• Forklift (5 years)

• Quality assurance (5 years)

• Cnc Mill (8 years)

• Cnc Machine (5 years)

• Aerospace (6 years)

• Blueprint (10+ years)

• Axis

• Supply Chain Experience

• Construction Experience

• Military Experience

• Customer Service

• Retail Sales

• Cashiering

• Cash Handling

• Calipers

• Machining

• Blueprint Reading

• Manufacturing

• Micrometer

• CNC Programming

• Quality Inspection

• Military

• Security

• Mechanical Knowledge

• CAD

• Assembly

• Calibration

• Computer literacy

• Dispatching

• Computer skills

• English

• Administrative Experience

• CCTV

• Communication skills

Military Service

Branch: United States Army

Service Country: United States

Rank: E-4

May 1983 to June 1985

U. S. Army military police.

918th military police company

4th infantry division

Certifications and Licenses

First Aid Certification

Secret Clearance

Top Secret Clearance

Guard Card

AED Certification

Assessments

Mechanical Skills: Monitoring — Familiar

August 2019

Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.

Full results: Familiar

Mechanical Skills: Aptitude — Expert

August 2019

Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Expert

Supervisory Skills: Interpersonal Skills — Familiar November 2019

Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar

Organizational Skills — Familiar

November 2019

Arranging and managing information or materials using a set of rules. Full results: Familiar

Reliability — Completed

January 2020

Tendency to be dependable and come to work

Full results: Completed

Forklift Safety — Familiar

January 2020

Best practices and safety hazards in forklift operation Full results: Familiar

Mechanical Skills: Aptitude — Highly Proficient

January 2020

Understanding and applying mechanical concepts and processes. Full results: Highly Proficient

Project Management Skills: Time Management — Proficient January 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity. Full results: Proficient

Security Guard Skills — Proficient

March 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Work style: Conscientiousness — Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Security guard skills — Highly Proficient

July 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Setting up machines Preventive maintenance

Work area oversight Forklift safety

Sketches and materials interpretation Calibrations Hand and power tools Executing numerical control programs Quality Assurance

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