Center Representative Data Entry

JHOANA MARTINEZ

**** ***** **** **, ******** CA · 909-***-**** *************@*****.***

OBJECTIVE:

To obtain a position as a phlebotomist where I can utilize my past experience and skills in a laboratory setting. I strive to cultivate a safe and comfortable environment for patients and provide superior care. SKILLS & ABILITIES:

Proficient in venipuncture & capillary procedures, urine drug screens, paternity collection. Excellent customer service with patient care in mind, understanding of phlebotomy protocols, compliance, and safety, at ease in fast paced environments, problem solver, team player. Reliable and dedicated with strong work ethics. Bilingual English/Spanish.

EXPERIENCE

PHLEBOTOMIST CPT 1

Redlands Community Hospital, Redlands, CA 12/2021- 07/2022 Hospital laboratory personnel completing early morning blood collections for admitted patients in variety of departments including ICU, ER, Post-Partum, Geriatrics, Post OP, and Outpatient to name a few. Duties included but not limited to stocking carts with appropriate supplies, disinfecting surfaces and work areas, taking directions from leads and supervisors on assigned locations and duties each day, blood specimen collections, preparing transport of samples to appropriate departments in the laboratory, documentation and use of EMR hand held devices and computers. Responding to codes and stat orders throughout each shift. Mentoring new hires and providing training assistance to new employees, completing all assigned training courses to successfully move up throughout each laboratory department. Provided excellent patient bedside care manners and excellent customer service to outpatient clients. Setting high standards and leading as an example to others in the laboratory. High volume work area with ever changing challenges. PHLEBOTOMIST CPT 1

Quest Diagnostics, Beaumont, CA 08/2017- 10/2021

Patient service center representative, fast paced outpatient setting, verify orders, test clarifications, computer data entry, insurance verification, documentation preparation. Performed venipuncture procedures on all age groups to obtain blood samples, specimen handling, specimen processing, team lead, customer service questions, answering phones, organization of office and cubicle areas, ordering

& stocking supplies, performing in office check offs such as temps on mechanical devices, ensuring clinic setting is up to company standards and practices. PHLEBOTOMIST CPT 1

S, Meng, MD Pediatric Clinic, Rowland Heights, CA 01/2016-08/2017 In clinic phlebotomist working under the direction of clinic physicians, fast paced environment, performed venipunctures on newborn to adolescent age groups, urine collection, dipstick analysis, culture swab collections, specimens processing, documentation, and basic office procedures, scheduling same day appointments, filing, faxing, typing. Mobile Phlebotomist CPT 1

Apps of California, Rancho Cucamonga, CA 02/2017 – 07/2017 Travel contract position, customer service duties, scheduling in home visits, performed venipuncture procedures on adult age groups, urine sample collections, swab culture collections, specimen processing, sample drop off at local outpatient laboratories, computer data entry, documentation record keeping, independent work with minimal supervision. EDUCATION

Beaumont High School, Beaumont CA

High School Diploma

Wagner Training Institute, Redlands, CA

Phlebotomy Certification/State licensed approved program Riverside County Regional Medical Center, Moreno Valley, CA Phlebotomy Externship Experience

COMMUNICATION

Past supervisor experience & assistant manager in retail settings creating positive energy and moral in teamwork through training and fun positive outlets. Coaching sales associates improved visual standards by training and implementing new strategies. Managed and lowered payroll percentages while increasing all controllable statistics, recruited, trained and coordinated staff, earned consistently 100% secret shops. LEADERSHIP

Lead Phlebotomist in current position, encouraging fellow teammates to strive for best results and outcomes. Volunteer at children’s elementary school, assisting with field trips, class activities, special events on campus.

REFERENCES

Candy Torres – 909-***-****

Phlebotomist/Medical Instructor/Program Coordinator Arizona Western College, Yuma, AZ

Karina Cisneros – 626-***-****

Office Manager, Meng Pediatric Clinic

Ashlyn Vang – 951-***-****

Phlebotomist, Quest Diagnostics

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