Customer Service Program Manager
Resume:
Janet Stevens Cook
Washington, DC 20020
EDUCATION:
BBA, Bachelor of Business Administration
Howard University, Washington, D.C.
PROFESSIONAL EXPERIENCE
The Event Staffing Group, Inc.
Managing Director September 2008 to present
Works within a high-pressure business environment creating and staffing national conferences, national sporting events, and large-scale corporate events.
Develops business with and maintain relationships with national network of sports, entertainment, charitable organization industry professionals.
Creates and executes comprehensive marketing strategies to gain new business and increase organization’s exposure.
Facilitates training on exemplary level customer service and effective time management to ambassadors.
Effectively communicates with team of national field staff and managers.
Efficiently manages a variety of long-term, large- and small-scale programs, ensuring client satisfaction.
The Paragon Group Inc.
Program Manager June 2005 to September 2008
Collaborated with corporate HR leaders to place temporary hires.
Generated referrals of new clients.
Conducted regular follow-up with managers to determine the effectiveness of recruiting plans.
Drove proactive sourcing and staffing model.
Led staffing metrics, management, and reporting.
DSI Youth Foundation
Program Director April 1999 to June 2005
Collaborated with parents and community professionals.
Establish and maintain positive relationships with school administrators, counselors, teachers, parents, and students.
Worked closely with the coordinators in accessing memberships for adolescents and their families.
Led fundraising efforts generating over $75k in annual contributions.
Community Service
Founder, Camp Teamwork – A summer program offering youth mentorship & activities.
Memberships/Affiliations /Accomplishments
Author, Black Skyy, Publisher: Simon & Schuster
Delta Sigma Theta Sorority – local graduate chapter
Howard University Alumni Association
REFERENCES AVAILABLE UPON REQUEST
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