Customer Service Licensed Optician

Professional Summary:

Experience and self-motivated sales team member with 13+ years of experience working in fast-paced working environment. In-depth knowledge of customer-first approach to problem-solving methodology coupled with outstanding organizational, administrative skills and communication skills. Possess Business awareness and a clear understanding of the best management practices in the sales industry. Able to supervise teams and train newly qualified optical assistants in line with the current industry standards and in-house sales targets. Strong organization and time management skills to multi-task and prioritize the workload to meet changing properties and deadlines. Excellent project management skills paying strong attention to detail with the capability to work on multiple campaigns/priorities simultaneously. I believe in advocating my work to reflect the company brand standard. Ability to make decisions with minimal guidance in a fast- paced, deadline-driven environment

Achievements:

• University of Miami

• Tech project management certification.

• Florida Department of Health

• Licensed Optician – DO5956 (Issue Date – 11-13-2008)

• ABO/NCLE (Issue Date – Nov-2006)

• COSTCO WHOLESALE ACHIEVEMENTS 2015-2020

• WON “LARGEST PERCENTAGE GROWTH AWARD” IN 2020

• TRAINED A TEAM OF 8 OPTICIAN/SALES REPRESENTATIVES LEADING TO HIGHEST SALES GROWTH

• DEVELOPED A SET OF STANDARDIZED SALES PROPOSALS TO BE USED IN A VARIETY OF SALES PITCHES, MAKING IT EASY FOR SALES REPRESENTATIVES TO HANDLE PROSPECTING WORK. Professional Experience:

• Increasing the loyalty or satisfaction of existing customers.

• Solving a problem or challenge.

• Implementing a new time-saving process.

• Developing ideas to engage customers with products.

• Launching new products, projects or initiatives

• Provides customer service by greeting customers, verifying benefits, explaining charges, and contacting customers concerning orders, verifying invoices, filing and following through on customer requests as needed

FARAH MANSURI Phone: 786-***-****

Email: advttw@r.postjobfree.com

Costco Optical, Pembroke Pines, FL

Lic. Dispensing Option

2015 - Present

• Communicates product knowledge, including warranties to clients, providing advice, explaining various options available, benefit plan coverage for all products, and additional charges that apply outside the benefit plans

• Assists clients with a selection of frames, measuring client for the size of eyeglasses and coordinating frames with facial and eye measurements as well as optical prescription

• Measure Patients’ bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes using measuring devices.

• Provides customer service by greeting customers, verifying benefits, explaining charges, and contacting customers concerning orders, verifying invoices, filing and following through on customer requests as needed

• Communicates product knowledge, including warranties to clients, providing advice, explaining various options available, benefit plan coverage for all products, and additional charges that apply outside the benefit plans

• Prepares work orders for optical laboratory containing instructions for grinding and mounting lenses in frames

• Projected sales and store expense budgeting process via specific data analysis methods

• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge to accurately describe the features & benefits of various lenses & frames using appropriate tools

• Dispenses eyewear, ensuring proper fit, making repairs to glasses as required

• Prices lenses and frames, and all items sold in the Optical shop

• Advises patient on selection of frames, proper fit, types of lenses

• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyles preferences

• Participates in the inventory control, and general office cleanliness and service

• Assisted customers during the eyewear selection process at a busy high-street Optician

• Operate manual lensometer and other tools to achieve proper fittings for patients

• Review Physicians prescription and orders based on Medical Lenscrafters Optical, Miami, FL

Lic. Dispensing Option

2010 - Present

DOC Optical, Miami, FL

Optical Dispenser

2006-2007

Bascom Palmer Eye Institute, Miami, FL Feb 2006

University of Miami, Miami FL

• Tech project Management boot camp

• Certificate 2023. Currently enrolled

Florida International University, Miami, FL 2009 - 2012

• Psychology Major

• Bachelor of Art 2012

Miami Dade College – Medical, Miami, FL 2005 – 2008

• Opticianry program

• Graduation: April 2007

• Associates of science 2007

• Associates of arts 2008

Wm. H. Turner Technical Arts High School, Miami, FL 2002 - 2005 Available upon request.

Education

Reference

Contact this candidate