Customer Service Representative
Resume:
Andrea Bell
Customer Service Representative/Healthcare Work
Southfield, MI 48075
*************@*****.***
Pre Med seeking part time or full time employment. With experience in Customer Service, Retail, Hospitality, Office Administration, Medical, Security, Technology and Restaurants. Authorized to work in the US for any employer
Work Experience
Concierge
Allied Universal - Detroit, MI
August 2022 to Present
• Greeting, checking in, and directing visitors
• Enforcing access control and assuring that only authorized personnel enter the building
• Monitoring operational procedures
• Maintaining constant surveillance of assigned areas
• Protecting the property from theft, accidents, fire, and other threats
• Providing customer service for residents, visitors, and/or guests
• Writing accident and incident reports for any suspicious activities or safety hazards
• Responding to calls for assistance
• Checking bags and packages, as needed
Upscale Security Officer
G4S Security Customs Protection Officers - Warren, MI January 2021 to August 2022
• Presenting at all times, a smart, alert and visible security presence at the premises of our clients
• Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity
• Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift
• Ensuring the safety and security of our clients’ buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, searching people and vehicles as examples
• Reporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site procedures
• Working as part of a team to provide conflict resolution assistance at client premises where there is potential for conflict
• Greeting, assisting and directing members of the public visiting the premises of our client Behavioral Health Associate
Detroit Behavioral Institute - Detroit, MI
October 2021 to June 2022
• Carrying out individual treatment plans prescribed by medical professionals.
• Monitoring patients and recording your observations.
• Reporting back on each patient's progress and concerns.
• Ensuring patients have a safe and supportive environment.
• Diffusing situations in which patients wish to harm themselves or others.
• Providing emotional support to patients.
• Alerting medical professionals to intervene in emergencies.
• Carrying out assessments and other administrative tasks.
• Maintaining strict patient confidentiality.
Cashier/Customer Service Associate/Warehouse
Aldi's - Warren, MI
December 2017 to June 2021
• Cash handling
• Janitorial
• Stock
• Operates electric and manual pallet jack to move product and pallets,
• Assist customers on a day to day basis by product recommendation to basic questions.
• Obtain and process product orders
• Receive, register and distributing packages and letters within the company
• Maintain the company stockroom through organizing, cleaning, and cataloging items
• Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items
• Ensure the staff on hand can manage all incoming shipments
• Keep files of goods shipped and received
• Prepare regular shipping and receiving reports for managers
• Provides input to the warehouse management regarding changes to improvements
• UPS WordShip Software experience
• Maintained a clean and organized work area and followed company safety regulations
• Arranged pick of products/orders for various organizations and vendors. Dietary Aide
Beaumont Health - Royal Oak, MI
August 2020 to April 2021
• Preparing meals, snacks and beverages following specific procedures
• Serving meals, ensuring food safety and hygiene procedures are followed at all times
• Taking inventory of kitchen supplies and food items
• Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
• Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
• Assisting with educational programs on nutrition
• Planning menus alongside Chefs, Dietitians and Doctors
• Tracking expenses
Barista/Guest Services
Starbucks Inc - Detroit, MI
October 2015 to December 2019
• Cashier and Cash Handling
• Preparing Specialty Beverages and Food Products
• Food Prep
• Stock and Inventory
• Returns, Refunds, and Exchanges
• Handling Guest Complaints, Inquiries and Technical Issues Production Worker
Chrysler Automotive Group - Detroit, MI
July 2018 to February 2019
• Production Operator
• Studying assembly instructions,
• Blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
• Handle issues arising in shipping or inventory handling
• Ensure adherence to environmental management and systems
• Keep files of goods shipped and received Sorts, organizes and loads merchandise strategically in preparation for shipment and unloads incoming shipment from trucks/ back-hauls.
• Operates equipment according to safety guidelines in performance of essential job functions.
• Notifies management regarding product quality, safety concerns, and sanitation issues. Front Desk Receptionist
Planet Fitness - Chesterfield, MI
June 2017 to December 2018
• Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Hostess and Cashier
Buffalo Wild Wings - Warren, MI
February 2017 to August 2017
• Communicating with Guests both in person and through phone
• Handling all Guest Phone Calls and Complaints
• Product Prep
• Cash Handling and Cashier
• Memorizing Product and Inventory Detail and Updates
• Time Management, Attention to Detail, Multitasking
• Working in an Fast Paced Environment
Customer Service Specialist
Home Depot - Detroit, MI
October 2014 to September 2015
• Cashier and Cash Handling
• Refunds, Returns, and Exchanges
• Telecommunications for Customer Service
• Stock and Inventory
• Upselling and Promoting Store Credit Cards, Promotions, etc.
• Researching Store Products
Cashier and Cash Handling
Cedar Point - Sandusky, OH
June 2014 to August 2014
• Handling Guest Complaints and Inquiries
• Stock and Inventory of Products
• Upselling and Promoting Products
Education
Associate in Paralegal Technology
Wayne County Community College District - Detroit, MI September 2017 to Present
High school diploma or GED
Skills
• Host
• Guest Service
• Hostess
• Busser
• Assembly (1 year)
• Blueprint Reading (1 year)
• Customer Service
• Food Service
• Crew Member
• Microsoft Word, PowerPoint & Excel (5 years)
• Telecommunication
• Barista Experience
• Upselling
• Legal Research
• Front desk
• English
• Cash handling
• Microsoft Outlook
• Cashiering
• Legal Drafting
• Adobe Acrobat
• Microsoft Excel
• Data entry
• Document management
• Warehouse experience
• Hospitality
• Baking
• Manufacturing
• Behavioral Health
• Dietary Aide Experience
• Menu Planning
• CCTV
• Meal Preparation
• Quality Assurance
• Crisis Intervention
• Hospital Experience
• Childcare
• Applied behavior analysis
• Communication skills
• Windows
• Computer skills
• Customer relationship management
• Autism Experience
• Negotiation
• Case Management
• Interviewing
• Group Therapy
• Computer Networking
• Conflict Management
• Personal Assistant Experience
Certifications and Licenses
First Aid Certification
CPR Certification
AED Certification
Assessments
Workplace safety — Proficient
November 2020
Using safe practices at work
Full results: Proficient
Customer service fit — Familiar
June 2019
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Work style: Conscientiousness — Proficient
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Customer focus & orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work style: Conscientiousness — Familiar
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Familiar
Customer service — Familiar
March 2021
Identifying and resolving common customer issues
Full results: Familiar
Food safety — Familiar
March 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
October 2019
Comprehending and responding to retail customer needs. Full results: Proficient
Security guard skills — Completed
December 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Completed
Warehouse associate — Highly Proficient
November 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Call center customer service — Familiar
August 2020
Applying customer service skills in a call center setting. Full results: Familiar
Cashier skills — Proficient
March 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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