Receptionist, Customer Service Representative, Insurance Verification
Resume:
Ashley Stapleton
Abingdon, VA 24210
********************@*****.***
I am a very hard-working and energetic candidate looking for long term employment. I am excellent at working by myself or in a team environment. I love working closely with customers. I am always smiling amd treat others problems as my own. I love working in fast paced environments and am always willing to learn something new. Authorized to work in the US for any employer
Work Experience
Machine Operator
Appalachian Cast Products
Abingdon, VA
August 2019 to Present
I work running a CNC machine in a production factory for different parts. I am able to sand, file, and operate other machines also.
Front Desk Clerk/Receptionist
Americourt Hotel
Kingsport, TN
December 2018 to Present
I work in an extended stay hotel running the front desk. I check customer's in and out of hotel rooms, schedule stays for later on, take customer payments and deposits, count drawer down at night, handle paperwork, and address customer questions and concerns. Shift Leader
McDonald's
Richmond, VA
November 2017 to July 2018
I work at a fast food restaurant running the floor during my shift. I handle any customer issues, I ran the front counter, the back window taking orders and money, the front window handing out food and drinks that I prepared, I also ran food for the front line and drive thru keeping my times under a certain number.
Customer Service Representative
LogistiCare
Norton, VA
May 2016 to December 2016
Worked in an inbound call center taking customer calls to set up Medicaid transportation to doctor's offices and hospitals.
Housekeeper
Best Western
Wise, VA
January 2016 to May 2016
Worked in a hotel cleaning rooms. Making beds, cleaning restrooms, and making beds. I was responsible for shampooing carpets and buffing/waxing floors. Customer Service Representative
Picture Me Portrait Studios
Norton, VA
April 2010 to July 2012
Worked in a portrait studio taking pictures for clients, upgrading those pictures, handling all computer work, and scheduling appointments.
Receptionist/Medical Assistant
Dr. Suresh Jain
Wise, VA
December 2009 to June 2010
Worked front desk answering phones, scheduling appointments, checking patients in, and verifying insurance coverage for a busy pediatric office. I was responsible for obtaining correct weight, height, blood pressure, temperature, pulse, and measurements if needed on patients newborn to 18 years old, before being placed in an exam room. I obtained urine and blood
(finger pricking) samples, strep throat, and flu swabs if needed for testing. I then ran ordered tests using equipment in office.
Receptionist/Medical Assistant
Dr. Shahab and Uzma Ehtesham
Norton, VA
November 2008 to December 2009
Worked the front desk answering phones, scheduling appointments, filing, and verifying insurance for an internal medicine physician and a psychiatrist. I was also responsible for taking patient's blood pressure, pulse, and weight before placing them in an exam room. Receptionist
K&R Personal Care Agency
Norton, VA
September 2005 to November 2008
Worked in an office setting doing all computer work, faxing paperwork to correct locations, obtaining medical records for Aides and Owner for home visits, and scheduling appointment times for Aides each week. I also worked with clients insurances Medicare, Medicaid, United Health Care and many other insurances to make sure it would cover services from our company. I faxed insurance bills to the company, and called to verify any copays due for services. I was in charge of putting in and updating all patient's medical records in our database. Customer Service Representative
Sykes Enterprises, Incorporated
Wise, VA
June 2004 to February 2005
Worked in an inbound call center helping customers with DSL questions, giving them instructions on how to fix small issues, putting in information on computer for our records, and helping customers to send back products that needed to be replaced. Education
Bachelor's in Accounting
Strayer University-Virginia - Attending now
August 2018 to Present
Pound High School
Pound, Va
Attended high school obtaining my high school diploma maintaining a 3.6 GPA
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