Customer Support Service
Resume:
Adrain Gundy-Thomas
Montrose, GA *****
***************@*****.***
Work Experience
Memory Care Director
Addington Place - Dublin, GA
January 2009 to Present
Adhered to social distancing protocols and wore mask or face shield at all times. Managed team of 6 employees, overseeing hiring, training, and professional growth of employees. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Facilitate 1 on 1 including group activities keeping residents engaged Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations. Organized and facilitated department head meetings weekly Collaborated with Senior Director and immediate Supervisor to maintain daily operations. Communicate and advocate with families about their loved ones Provide guidance and support to resident assistants Provide excellent customer service
Ensure staff have supplies and materials for their job Exercise daily with residents ensuring residents maintain physical fitness, overall health and well being Answer phones in a professional manner maintaining a positive attitude Certified Nursing Assistant
Med Tech - Dublin, GA
June 2005 to January 2009
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Meet and greet customers in a professional manner
Facilitated daily activities
Answered phones in a professional manner
Light housekeeping
Supported ambulation and physical therapy needs by conducting planned exercise routines. Obtained client medical history, including medication information, symptoms and allergies Monitored progress and documented any patient health status changes, keeping healthcare team updated
Maintained clean, safe and well-organized patient environment Administered medication as directed by physician.
Scheduled referral appointments to other providers for patients needing specialized treatment. Communicated with patient families
Participated in weekly meetings
Trained new employees
E
Certified Nursing Assistant
Oconee Fall Line - Dublin, GA
February 2005 to February 2005
08/2002
Education
High School Diploma
Oconee Fall Line Technical College - Sandersville, GA May 1999
Washington County High School - Sandersville, GA
Skills
• Sales
• Caregiving
• Management
• Cash handling
• Customer support
• Windows
• Typing
• Customer service
• Time management
• Communication skills
• Microsoft Office
• Organizational skills
• CPR
• Team management
• Microsoft Excel
• Microsoft Powerpoint
• Home care
• Cleaning
• Alzheimer's care
• Microsoft Outlook
• Dementia care
• Training & development
• Clerical experience
• Medication administration
• Vital signs
• Microsoft Word
• Meeting facilitation
• Memory care
• Leadership
• Administrative experience
• Driving
• Patient Care
Certifications and Licenses
CPR Certification
November 2022
AED Certification
November 2022
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