Customer Service Sales Coordinator

Crystal Jenkins

Centerville, TN ***** · 931-***-**** · ****************@*****.***

EXPERIENCE

Holt Plumbing Company, LLC, Billing Manager /Oncall Dispatcher 2016-Present

Nashville, TN

Daily data entries of invoices and purchase orders

Assist customers to ensure accurate delivery of services

Responsible for resolving customer complaints

Dispatch workers during business hours and emergencies after hours

Run and analyze open, pending, and collection reports

Essential communication between customers, maintenance workers, suppliers, and company management

Aid customers in preventative maintenance, yearly contracts, and scheduling per contract requirements

Train office personnel on company policies

Utilize and improved communication and conflict resolution skills

Hampton Inn and Suites, Sales Coordinator 2013-2016

Franklin, TN

Manage guest accounts upon arrival and departure

Examine shift reports

Available for guest needs and concerns

Monitor and responded to Trip Advisor and SALT reviews and surveys

Managed large group reservations and arrivals

Worked directly with Revenue Manager to maintain and exceed Average Daily Rates

Assist with housekeeping and hotel management to keep hotel at optimal functioning and appearance

Cash Express LLC, Manager 2012-2013

Columbia, TN

Maintain office functionality by ordering supplies, running reports, and seeing to daily office duties

Well-versed in wide range of accounting systems, including signature and title loans, daily deposits, money control, pay day loans, and collection via field calls

Mapco Express, Inc., Manager 2011-2012

Brentwood, TN

Responsible for employee payroll, inventory control, maintaining product availability, and supervision of employees

TriStar Services/Daily’s 6098, Manager 2005-2011

Centerville, TN

Utilize Ruby system to accurately meet customer needs

Flourish customer service skills, margin control, and revenue management

OTHER PROFESSIONAL SKILLS

Certifications held in WordPerfect, Lotus 1-2-3, MS-DOS

Proficient in GRO Systems, Microsoft Office, handicap accessible needs

Completed yearly income taxes for small locally owned businesses

Care and transport of elderly patients while performing duties as Nurse Technician

Food preparation, upholding food safety and health standards while serving as Kitchen Manager

EDUCATION & PROFESSIONAL TRAINING

Hickman County High School, Centerville, TN

Columbia State Community College, Columbia, TN

Hickman County Job Training, Centerville, TN

Ong Insider Training, Nashville, TN

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