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Case Manager Customer Service

Location:
Merrillville, IN
Salary:
125000
Posted:
March 09, 2023

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Resume:

Professional Summary

Skills

Work History

CHANNING LELAR COLLINS

Merrillville, IN 46410 219-***-**** advtdf@r.postjobfree.com A rigorous, task-driven professional with substantial experience in leadership, public sector child Welfare, management, conflict resolution, customer service, tactical, visionary and strategic duties. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels.I am looking for an employment opportunity that allows me the potential to expand my knowledge, growth and development within the Child Welfare practice and/or building of skill set in any sector. Court Testimony

Empathetic Approach

Practice Planning and Management

Needs Determination

Abuse Identification

Emotional Support

Teamwork and Collaboration

Conflict Management Education

Learning Programs

Maintaining Order

Creativity and Flexibility

Effective Leadership

Critical Thinking

Interview Skills Instruction

Sep 2022 - Current

Decatur, IL

Area Administrator

Illinoi Department Of Children And Family Services Leads, plans, develops, and oversees the administration of comprehensive child welfare services, both provided and purchased by DCFS for assigned areas within the region, including, when applicable, paired team child protective services: directs, coordinates, and reviews program activities; maintains authority and accountability for the performance of all program activities: maintains authority and accountability for the performance of all program activities within area of oversight: provides input into the formulation and development of policies and procedures, coordinates program services with other Departmental divisions and with other public and privates agencies serves as full line supervisor of subordinate supervisory staff, recommends and imposes discipline for supervisory, casework and clerical staff within realm of oversight.

Division Manager Jan 2021 - Sep 2022

The Indiana Department Of Child Services Gary, IN

Manager works for a local office (Lake County) within the Indiana Department of Child Services (DCS) and serves as a second line supervisor responsible for direction, guidance, leadership and support of subordinate supervisors and staff This role is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families, and staff alike. Handled escalated complaints involving division operations and work of personnel under supervision.

Communicated and collaborated with stakeholders to achieve division objectives. Oct 2015 - Jan 2021

Gary, IN

Family Case Manager Supervisor

The Indiana Department Of Child Services

Supervisors working for a local office (Lake County) within the Indiana Department of Child Services (DCS) and are responsible for the direction and supervision of a staff in the assessment unit that provides protective services to children and families The staff provides social services to maintain children in their families in a safe and positive manner, or to remove children from their family to place them in protective environments working through the court system

This role is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike. Family Case Manager Jul 2012 - Oct 2015

The Indiana Department

Family Case Managers serve an integral role in supporting the agency's mission throughout the life of a case, including the initial report of abuse and neglect, investigation of allegations and ongoing case management toward the goal of safety and permanency Investigates reported incidents of child abuse, neglect or dependency, makes determination of whether or not the incident is substantiated and develops recommendations for a Juvenile Court or County Director for disposition

Assesses level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants, places child in a protected environment

Develops case plans to assist families and children to become more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child Visit's children in out-of-home placements to coordinate family reunification, adoption or independent living efforts

Testifies in either a Juvenile or Criminal Court of Law and make recommendations to the court for return of children to their families, following assessment of risk to the child. Education

Accomplishments

Mar 2021

Malibu, CA

Master: Dispute Resolution

Pepperdine Law

Aug 2010

Bloomington, IN

Bachelor of Arts: Psychology, Sociology and Human Sexuality Indiana University

1. Lake County Community Action Multidisciplinary Team 2. Master Forensic Interviewer

3. QPR Gatekeeper: QPR stands for Question, Persuade and Refer 4. Lake County, Indiana Department of Child Services Fatality Coordinator 5. Alpha Kappa Alpha Sorority, Inc- Established in 1908, A Greek-lettered sorority, the first established by African American college women

6. Sexual Assault Response Team Lake County, IN Multi-disciplinary team 7. Indiana Department of Child Services Regional Permanency Round Table Liaison 8. Indiana Department of Child Services Lake County (Region 1) Homebuilders Gatekeeper 9. Indiana Department of Child Services Lake County (Region 1) Assessment Division Training Supervisor

10. Indiana Department of Child Services Lake County Speakers Bureau



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