Housekeeping Supervisor Staff
Resume:
EDUCATION
Cuyahoga Community College - Associate Degree, Business Administration Cleveland, OH
Finance Concentration
Dean's List, Phi Theta Kappa Honor Society
Central State University – Bachelor of Arts, Psychology Wilberforce, OH
Delta Sigma Theta Sorority, Inc.
EXPERIENCE
Embassy Suites Hotel October 16, 2018 - Present College Park, GA
Lead Housekeeping Supervisor
Maintain the building to ensure a safe and clean environment for hotel guests and associates as well as
provide the housekeeping team with direction and support.
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and
providing performance feedback to ensure maximum efficiency.
Train, recommend performance evaluations, resolve problems, provide open communication and
recommend discipline and/or termination.
Developed Training Manuals and translated into Spanish
Inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure
compliances with accident/loss prevention programs, health/sanitation standards and regulations to
achieve a high level of cleanliness and guest satisfaction.
Assign duties to housekeeping staff as well as review special requests
Issue supplies to staff in order to control inventory and expenses
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Purchase supplies and equipment, take monthly inventories
Embassy Suites Hotel November 2013-June 16, 2014 College Park, GA
Lead Housekeeping Supervisor
The Ellis Hotel October 2011 - November 2013 Atlanta, GA
Housekeeping Supervisor
Marriott Residence Inn February 2006 – July 2011 Atlanta, GA
Lead Housekeeping Supervisor
PROFESSIONAL DEVELOPMENT
Dependable and people-oriented
Strong analytical abilities, multitasking, and organization skills
Excellent leadership, guest service & communication skills
Proficient in all Microsoft Office Applications
Developed training manuals and translating them into Spanis
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