JOANNA SAAVEDRA

Mobile 407-***-****

advt9h@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Insight Global

T-Mobile (Remote)

Orlando, Florida

Technical Project Coordinator

November 2021 – January 2023

Worked with various technology teams across the enterprise to increase awareness and better manage their TLS certificate management practices.

Reduced overall certificate expirations by 30% through consistent reach out and 1 on 1 working sessions with engineers to properly store and manage their certificate lifecycle.

Drove operational and security hygiene initiatives aimed at reducing poorly managed Active Directory security groups, ensuring 100% of targeted groups have confirmed ownership and that membership meet the compliance requirements.

Worked with various service teams to eliminate legacy and poorly managed certificate containers resulting in 100% compliance with corporate standards.

Worked with members of the IT Operations and Engineering teams to manage various security projects.

Produced status reports for review with the Engineers and follow-up on outstanding items.

Participated in project meetings and support Engineers in every way possible to ensure seamless execution.

Facilitated follow-up with corresponding resource to identify, track, review, and monitor: project tasks, status reports and issues/risks.

Supported IT partner teams responsible for projects, included tasks related to project execution.

Created and maintained project documentation in Excel by adhering to the regulatory standards of the initiative.

Fiserv (Remote)

Orlando, Florida

IT Project Manager II

April 2019 – November 2021

Acted as primary project contact for internal groups involved in the conversion of clients and client facing project contact for larger and individual conversion projects.

Managed multiple groups of client conversions simultaneously.

Managed the tasks of internal groups to ensure project completion in accordance with client requirements.

Worked with the Card Services client facing team to determine parameter settings and communicated the decision to technical database resources.

Worked in a consultative role to the client facing team to support client inquiries as applicable.

Provided continuous project feedback and status updates to key project stakeholders including the client facing team.

Developed and updated project plans and related task lists for individual and large volumes of conversions. Maintained accurate and complete project documentation.

Prepared customized templates, project plans and questionnaires as needed.

Performed specified tasks required to convert clients between platforms.

Worked projects in Microsoft Excel spreadsheet using PivotTables, VLOOKUP, INDEX / MATCH and data tables,

Managed expectations with respect to live dates and other key timelines.

Developed and maintained consistent standards for project status reporting.

TekSystems

Red Lobster

Orlando, Florida

IT Project Manager

October 2018 - March 2019

Worked on broadband upgrades and rollouts for all Red Lobster locations.

Coordinated with Real Estate and Legal Departments to obtain contact information for new landlords.

Managed and updated contact information for Red Lobster’s directory of landlords.

Scheduled meetings with landlords and carriers to discuss Broadband upgrades and roll outs.

Acted as liaison and coordinated the delivery of signed documents between carrier and landlords.

Interfaced with carriers (Century Link, Comcast, etc.) and landlords to ensure the delivery of signed documents giving approval to the carriers to perform task needed to do the roll outs.

Coordinated with the landlords and carriers to have the Broadband upgrades completed successfully.

Worked closely with Engineers, Service Desk, Network, Security and the applications teams for project completion.

Fidelity Information Services (FIS)

Orlando, Florida

Network Project Manager

January 2007 – August 2018

Worked on Network projects simultaneously ranging from small to large complexities as assigned.

Worked with SAP ERP System.

Worked with clients, network engineers and FIS application teams to implement a variety of network products and services which included: backbone, fully-managed network utilizing MPLS, Frame Relay, ATM, ISDN, VPN, Cisco VOIP solutions, Managed Internet Services and Managed Security Services.

Planned, coordinated and implemented all aspects of technical projects from initiation through delivery & closure by understanding the contractual obligations and billing financials always matched the contract.

Worked with various internal teams (EPMO, ATMs, Switches, Database, Engineering, Security, Accounting and Applications).

Coordinated activities and tasks among vendor’s/subcontractor’s organization as needed to meet project goals and ensured project completion was on schedule, within budget constraints and of the appropriate quality standards for the project scope.

Maintained Excel spreadsheet using functions and formulas and creating pivot tables.

Interfaced with external clients or field-based employees on technical matters as needed.

Maintained a good client relationship and co-ordination with internal departments through effective communication, written and verbal skills.

EDUCATION

Satellite Academy

High School Diploma

Drake Business School

Business Diploma

SKILLS

Trained and proficient in Microsoft Word, Microsoft Excel experience with PivotTables, Vlookup, Index/match and data tables, SharePoint, ServicePoint, Client Central, OutsideView, Entity Management System. Case Management System, Asentinel, Aladdin, AR/AP, Defense Travel System, SAP ERP System and Microsoft Outlook. Excellent with time management, organizing and an exceptional team player. Certified Notary Signing Agent since 2005, Secret Security Clearance. Bilingual in the Spanish language.

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