Arabic Customer Service
Resume:
Mohamed Benarbia
**** ** ***** ****** *** *** Seattle, Washington 98125
jamaldps @hotmail.com
Linguist with over 10+ years of experience on multiple languages (Arabic, French, English) with multinational clients seeking interpreter position. Adhered to interpretation standards and conformed to code of ethics. Exceptional professional demeanor. Ability to work in a fast paced environment and multitask. Worked as liaison between healthcare professionals and patients. Received good recommendations.
PROFESSIONAL EXPERIENCE
The language connection RENTON, WA
Interpreter June 2001 - Present
Provided video conferencing, localization, and personal translation services for clients on a case-by-case basis.
Translation of written communications from English to Arabic.
Assist patients in properly completing necessary paperwork.
Contacting patients on provider's behalf to insure understanding of orders, prescriptions, appointment, etc.
Provided strict renditions of the messages including every detail of the conversation.
Answering phones, making appointments, taking messages.
Universal language Bellevue, WA
Interpreter January 2010 - Present
Interpreted between Arabic or French speaking patients and doctors, nurses, or administrative staff during doctor's appointments, registration process, or lab visits.
Assist patients in properly completing necessary paperwork
Flexible work schedule; Should be ready to work in rotational days/ shifts.
Explained hospital policies and procedures. Provided assistance to patients who have limited English proficiency.
Yohanna language Bellevue, WA
Interpreter October 2013 - Present
Communicated effectively with clients and providers for the scope and requirements of translation.
Followed up after service to confirm satisfaction by clients/providers.
Interpreting for Arabic and French speaking patients and their family members in all aspects of their visit, with providers, nursing and support staff.
Provides effective translation services for discharge instructions
Contacting patients on provider's behalf to insure understanding of orders, prescriptions, appointment, etc.
Reports and maintains accurate records of hours of service provided
DYNAMIC LANGUAGE Tukwila, WA
Interpreter April 2014 - Present
Use proper medical terminology to avoid misunderstandings between professionals and patients.
Upheld strict confidentiality policy when doing any interpreting service.
Translation of written communications from English to Arabic or French.
Responsible for immediately and effectively answering requests for interpretation throughout the hospital, health center, or affiliated entity with a priority for emergency and more urgent requests. Responsible to arrive on time to the appointments and to provide services from the point of entry throughout discharge
Contacting patients on provider's behalf to insure understanding of orders, prescriptions, appointment, etc.
Answering phones, making appointments, taking messages.
POLYLANG Language Bellevue, WA
Interpreter January 2016 - Present
Interpreted clients with their provider appointments.
Interpreting for Arabic and French speaking patients and their family members in all aspects of their visit, with providers, nursing staff and support staff
Assist patients in properly completing necessary paperwork
Rendered correct concepts/meanings between source and target languages conveying clarity, tone, and style from one language into another.
Provided strict renditions of the messages including every detail of the conversation.
EDUCATION
North Seattle College, ESL, 2002, Seattle, WA
University of Morocco, Law. 1997. Oujda, Morocco
Sidi Idriss – High School, 1995. Oujda, Morocco
ADDITIONAL SKILLS
Excellent Customer Service.
Working knowledge in Information technology
REFERENCES
Rafiq El Azzaoui, 206-***-****
Ahmed Isse, 206-***-****
Hamid Azzaoui, 206-***-****
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