Customer Service Representative
Resume:
Amanda Rose
Customer Experience Representative
Bluefield, VA 24605
**************@*****.***
Poised and confident professional with more than ten years in the customer service field and diverse office
environments. Strong planner with a demonstrated history of producing accurate timely reports and accustomed to handling confidential records. Tactful with professionals and non-professionals at all levels, possessing excellent communication skills. Dedicated to utilizing skills effectively and consistently
to create a climate that fosters growth and development. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica Calling Center - Bluefield, WV
October 2019 to October 2020
Accepted back to back incoming chats from Intuit's internal customers worldwide and assisted with questions regarding their services.
• Met or exceeded minimum performance standards including but not limited to average handled time; customer satisfaction; quality
• Provided quality technical support service through one-contact resolution to establish a long-term customer relationship.
• Accurately responded to questions and assisted customers with product features,, setup, troubleshooting and hardware operations.
• Assisted customers with general information requests.
• Deescalated upset or irate customers in order to satisfactorily address their customer service needs. Customer Experience Representative
DISH NETWORK - Bluefield, VA
August 2010 to September 2019
Accepted back to back phone calls from DISH internal customers nationwide and assisted with questions regarding work order modifications, equipment modifications, as well as activation of customer services.
• Met or exceeded minimum performance standards including but not limited to average handled time; customer satisfaction; quality, and upselling.
• Provided quality technical support service through one-contact resolution to establish a long-term customer relationship.
• Accurately responded to questions and assisted customers with product features, installation, setup, troubleshooting and hardware operations.
• Assisted customers with billing, payments, and general information requests.
• Deescalated upset or irate customers in order to satisfactorily address their customer service needs.
Team Member
JOANN FABRIC AND CRAFTS - Bluefield, VA
December 2009 to August 2010
Greeted and engaged in friendly conversation with customers to learn about their project needs and escorted them to the desired product location.
• Processed customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
• Stocked shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
• Maintained high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills with a sense of urgency.
• Proactively drove sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships.
• Worked to minimize shrink by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnant, damages, and inventory management. Education
Diploma
TAZEWELL HIGH SCHOOL - Tazewell, VA
May 1997
Skills
• Customer Service
• Call Center
• Upselling
• Technical Support
Assessments
Customer Service — Proficient
November 2020
Identifying and resolving common customer issues.
Full results: Proficient
Customer Focus & Orientation — Expert
November 2020
Responding to customer situations with sensitivity. Full results: Expert
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting. Full results: Proficient
Data Entry: Accuracy — Highly Proficient
November 2020
Entering data quickly and accurately.
Full results: Highly Proficient
Sales Skills — Highly Proficient
November 2020
Influencing and negotiating with customers.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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